Cross-Departmental Operations Manager

Meridian University•Santa Monica, CA

2d•Onsite

About The Position

Meridian University is seeking an individual experienced with managing operations across multiple departments. This role involves process management, project management, and quality assurance. Classification: Full Time Base Working Hours: Monday-Friday, 8:45am-5:15pm Pacific Time Location: On site at Meridian University's Los Angeles Center in Santa Monica, CA This position is not eligible for hybrid or remote work. Benefits: Medical, Dental, Vision, Life, 401(k), PTO, Sick Time, Paid Holidays Perks: Wellbeing app subscriptions, commuter cost support, team meals Start Date: On or after September 1, 2025

Requirements

Demonstrated experience guiding and motivating teams, with a focus on outcomes and accountability.
Demonstrated commitment to mission over ego, evidenced by humble leadership and a willingness to contribute at the ground level.
Proven ability to manage multiple projects simultaneously with attention to detail and follow-through.
Comfort with ambiguity and a proactive approach to problem-solving.
Willingness to take ownership of departmental success and drive meaningful change.
Strong interpersonal and communication skills, including the ability to present to executive and technical audiences.
Strong written communication skills, especially in translating complex topics into clear, actionable language.
Self-management skills, including time management, initiative, and diligence.
Bachelor’s degree or higher.

Nice To Haves

Experience working in a higher education setting or as a graduate-level student.
Experience in a startup or similarly dynamic environment.
Experience coaching others on both technical and interpersonal skills, even outside of formal management roles.
Experience with process improvement, documentation, and change management.
Familiarity with Salesforce or other CRM/case management systems.
Familiarity with Microsoft 365 tools (Teams, Outlook, Excel, Power BI, etc.).
Strong technical competency in any of the following fields: Customer care infrastructure Data analytics and business intelligence IT Services Marketing

Responsibilities

Coordinate and coach teams toward operational excellence, with a hands-on approach to both strategy and execution.
Build, optimize, and run complex, multistep processes that support departmental and institutional goals.
Lead initiatives related to knowledge management, automation, and efficiency, with a focus on long-term impact.
Identify inefficiencies and opportunities for improvement, and implement creative, scalable solutions.
Support team members with activities such as case management, program scheduling, liaising, and research.
Monitor quality and progress across initiatives, establish clear expectations, and report regularly.
Document processes and build systems that support sustainable growth and cross-functional collaboration.
Engage in ad-hoc projects and evolving priorities with agility and ownership.
Represent your department in strategic conversations, contributing ideas that serve students and strengthen the university.