CRM Technical Lead

Alo Yoga•San Ramon, CA

44d•$180,000 - $200,000

About The Position

The CRM Technical Lead will be responsible for overseeing the design, implementation, and maintenance of the company's Customer Relationship Management (CRM) platform. This role involves leading a team of developers, collaborating with business and technology stakeholders to gather requirements, and ensuring that the CRM system integrates seamlessly with other business applications to support customer experience, sales, and marketing initiatives.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in CRM development and architecture, with at least 2 years in a Technical Lead role.
Strong knowledge of CRM platforms (e.g., Salesforce, Zoho, Gladly, HubSpot)
Expertise in integration technologies (e.g., APIs, web services).
Proficient in programming languages relevant to the CRM platform (e.g., python, JavaScript).
Experience with database management and reporting tools.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and leadership skills.
Experience with Agile/Scrum project management methodologies.
Knowledge of marketing automation and customer service tools.

Nice To Haves

Experience with chatbots, AI implementations is a plus.

Responsibilities

Lead and manage the CRM development team, providing technical direction and mentorship.
Oversee all CRM system architecture, configuration, monitoring and customization.
Stay updated on new CRM technologies and trends, implementing improvements as needed.
Ensure the CRM platform is effectively configured to meet business needs.
Develop, implement, and maintain integration between the CRM and other systems (e.g., ERP, marketing automation, third-party tools).
Lead upgrades, patches, and regular system maintenance.
Work closely with sales, marketing, and customer service teams to gather business requirements and translate them into technical solutions.
Communicate technical issues, project timelines, and risks to non-technical stakeholders.
Lead the design, development, and testing of custom CRM features, including workflows, dashboards, and reporting.
Ensure data quality and integrity by setting data governance standards.
Create and maintain technical documentation for system configurations and custom development.
Manage CRM projects from inception through delivery, including scoping, scheduling, and resource allocation.
Ensure CRM initiatives are delivered on time, within scope, and within budget.
Conduct post-implementation evaluations to ensure system stability and identify opportunities for continuous improvements.