CRM Technical Lead

Arlo•Carlsbad, CA

12d•$112,000 - $148,000

About The Position

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day. We are seeking an experienced CRM Technical Lead to architect, drive, and optimize enterprise-grade CRM solutions that power customer experiences and internal operations. This role requires a strong technical leader with deep experience in CRM platforms, backend engineering, cloud architecture, and systems integration. As the Staff Enterprise Applications Engineer, you will own the end-to-end technical strategy, oversee implementation across teams, guide engineering best practices, and ensure scalable, secure, and high-performing CRM ecosystems. You will collaborate with cross-functional partners, mentor engineers, and lead the development of integrations, microservices, and platform enhancements.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field.
7–10+ years of CRM engineering experience with significant CRM development exposure.
Hands-on experience with at least one major CRM (Salesforce, Zendesk, Kustomer, Zoho, HubSpot, etc.)
Strong programming skills in Java and Python , with expertise in microservices architecture.
Proficiency with AWS , including services like DynamoDB, SNS, SQS, Lambda, API Gateway, Pub/Sub, and Lambdas, and other common AWS services.
Strong understanding of system design , API architecture, distributed systems, and data modeling.
Proven experience leading engineering initiatives, mentoring team members, and driving technical decisions.
Excellent problem-solving, debugging, and communication skills.

Nice To Haves

CRM Experience in Amazon Connect, Customer profile.
Proven experience leading CRM migration or large-scale implementation programs.
Deep knowledge of microservices, event-driven architectures, and integration patterns.
Experience working in Agile/Scrum environments and with modern DevOps practices.
Familiarity with customer care operations and analytics tools.

Responsibilities

CRM Architecture & Strategy Own end-to-end CRM architecture, including data models, workflows, automations, and integrations.
Lead modernization efforts: legacy migrations, greenfield builds, and platform optimization.
Drive AI-assisted capabilities and agent-journey enhancements.
Technical Leadership Lead and mentor CRM/backend engineers through design, development, and deployment.
Define engineering standards, code quality guidelines, and best practices.
Conduct architecture/design reviews and guide technical problem-solving.
Software Engineering & Integrations Build and maintain backend services, microservices, and APIs (Java, Python).
Develop secure, scalable integrations across internal and external platforms.
Ensure strong CI/CD pipelines, automated testing, and service observability.
Cloud & Infrastructure Architect and deploy cloud-native CRM solutions on AWS (DynamoDB, SQS/SNS, Lambda, API Gateway).
Monitor performance, optimize resiliency, and troubleshoot CRM systems.
Partner with DevOps/SRE/Infra to ensure scalability, security, and reliability.
Cross-Functional Collaboration Work with product, business, and operations teams to translate requirements into technical solutions.
Support planning, estimation, and prioritization.
Maintain clear documentation for architectures, workflows, APIs, and operations.
Operational Excellence Oversee CRM maintenance, enhancements, and support workflows.
Track and improve system performance, reliability, and customer engagement processes.
Ensure compliance with security, privacy, and data-governance standards.