CRM Systems Administrator - Salesforce

Paychex • Cincinnati, OH

3d • $75,000 - $125,000

About The Position

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview The Salesforce.com Administrator manages Salesforce.com (CRM) on a day-to-day basis responding to internal user change requests, project requests, and providing support for the Salesforce system. Supporting the CRM system will include working with business lines, users and requestors, monitoring the database daily, adding/removing users, adding specific data elements, mass data manipulation and other requested Salesforce daily administrative tasks.

Requirements

• Bachelor's Degree in Computer Science, Business or related discipline
• 2 years of experience in Saleforce.com experience supporting sales or customer service, or Salesforce support with administrator level access.
• Salesforce Certified Administrator - Required

Nice To Haves

• Salesforce Certified Advance Admin - Preferred
• Salesforce Platform App Builder - Preferred

Responsibilities

• Responding, managing and assisting with the queue management for Salesforce requests from department leaders & users, documenting the request, and follow up.
• Define, develop, analyze and deliver dashboards, recurring business reports (monthly, quarterly, annually, etc.) and custom reports for the organization.
• Data upload, Data Manipulation, Data Cleanup for Mass adding/editing multiple records, layouts, deduplication.
• User Management: Adding/removing users; password resets, SSO login, other Salesforce user requests, managing permissions and profiles, sharing rules and access privilege maintenance
• Evaluating, documenting and installing new Salesforce releases, providing training and support if required.
• Support of website and other system integrations, site testing, API connections, and automation technology tools.
• Perform other duties as assigned to support the team, Salesforce, Zuora platform and the general purpose of the position.

Benefits

• We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees