CRM Support Specialist

State of Georgia•Atlanta, GA

48d

About The Position

The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time CRM Support Specialist position in the Office of Information Technology and Data Resources. Reporting to the CRM Technical Education Administration Manager, this position will serve to support the lifecycle configuration strategy for maintaining institutional CRM orgs.

Requirements

Bachelor's degree in computer technology or related field OR A combination of technical certificates and Three (3) years of experience in web design and development
Ability to collaborate with multiple departments to support a 360 staff CRM experience
Superior prioritization, time management, communication and organizational skills
Solid technology know-how, including the ability to quickly familiarize with new products
Demonstrated ability to manage multiple projects and communicate barriers to progress

Nice To Haves

2+ years of experience working in Salesforce, TargetX of alternative Customer Relationship Management System
Familiarity with the technical college environment.

Responsibilities

Follow present guidelines for CRM configurations for designated colleges
Responsible for CRM system maintenance, including user creation, updates, report creation, dashboard management, workflow management, and security
Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience and student portals
Support integration requirements and complete configuration work by a predetermined deadline
Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the CRM platform
Report necessary updates to integrations or configurations for designated colleges
Schedule training and work sessions with relevant staff to complete or update tasks
Participate in functionality testing leading into and after product upgrades or enhancements
Adhere to training schedule set forth by management to remain aware of product updates
Other duties as assigned