CRM Software Solutions Developer (28526)

OTTAWA UNIVERSITY

10d

About The Position

Responsible for the administration and continuous optimization of the University's Salesforce platform to align with institutional objectives. This role involves managing user accounts, maintaining data integrity, and developing customized solutions such as workflows, reports, and dashboards to streamline business processes. This developer will work with the Software Solutions team and collaborate with cross-functional teams to identify technical requirements, implement system updates, and provide end-user training to facilitate platform adoption and improve operational efficiency.

Requirements

• Bachelor’s Degree, Salesforce Certifications, or equivalent work experience required.
• 3+ years of experience in Salesforce administration and development.
• Fosters an inclusive team environment and works well with cross-functional teams.
• Takes initiative to identify problems and discover ways to solve them with minimal supervision.
• Exibits a natural leadership ability tho organizes members toward achieving organizational goals.
• Capable of triaging issues with a focus on identifying and prioritizing high-impact solutions.

Responsibilities

• Manage daily operations, including setting up user accounts, roles, profiles, and permission sets to ensure secure and appropriate system access to Salesforce.
• Work within the Salesforce interface to design and implement customized elements such as custom objects, fields, page layouts, and record types.
• Develop and maintain workflows, validation rules, and approval processes to reduce manual data entry and streamline operations.
• Build and maintain insightful dashboards and reports that provide real-time visibility into key performance indicators (KPIs) for sales, marketing, and leadership teams
• Oversee data hygiene by performing regular cleanups, managing duplicate records, and maintaining accurate data feeds between Salesforce and other internal systems.
• Coordinate and support the integration of Salesforce with external applications, plugins, and marketing automation platforms to ensure seamless data flow across the organization.
• Serve as the primary point of contact for resolving technical challenges, bug fixing, and providing ongoing support to internal users.
• Develop training materials and lead sessions for new and existing users to drive platform adoption and ensure the team utilizes the latest seasonal releases effectively.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level