CRM Product Lead (US Oncology)

AstraZeneca • Gaithersburg, MD

8d • Hybrid

About The Position

The CRM Product Lead is a senior strategic leader responsible for shaping and driving the vision, strategy, and end-to-end delivery of the next-generation CRM platform for US Oncology. This role is accountable for pioneering transformational CRM capabilities, with a strong focus on omnichannel integration, user-centered design, and enterprise-scale impact. Operating as the primary advocate and architect for CRM innovation, the CRM Product Lead partners with Global IT, commercial leadership, integration partners, and field & HQ customers to align global and local needs, lead large-scale integration efforts, and ensure the CRM platform creates measurable value, competitive advantage, and outstanding customer and user experiences.

Requirements

• Bachelor’s Degree
• Minimum 8+ years of experience
• Demonstrated experience in commercial functions (Sales, Sales management, marketing, commercial operations, analyst) in roles of progressive responsibility with a co nsistent tra ck r ecor d of strong pe rformanc e
• 5 + years of Pharma/Biotech/Healthcare commercial experience (Sales, Sales Management, Marketing, Commercial Operations)
• Demonstrated expertise with omnichannel CRM, large-scale digital platform implementations, and system integrations (Salesforce, Veeva, or equivalent).
• Strong leadership, communication and collaboration skills
• Strong analytical skills with proficiency in data analysis tools.
• The ability to hold yourself and others accountable
• The ability to work collaboratively across multiple areas or accountability (both direct and indirect)
• Strong commitment to customer success and customer experience

Nice To Haves

• Proven experience guiding complex transformation projects and influencing at senior- and executive-level customer groups across regions and functions.
• Proficient in data analysis, project management, and experience with Agile/Hybrid methodologies.
• Ability to build and sustain positive relationships that influence with and without authority.
• Demonstrated excellence in communication both written and orally.
• Experience managing external partners and vendors.
• Forward thinking and ab ility to adapt and flex according to business needs and priorities.
• Ability to manage and prioritize multiple projects simultaneously while meeting tight deadlines.
• Ability to review and publish high quality FSIP deliverables
• Proficiency in Microsoft Excel and PowerPoint
• Bachelor's Degree in relevant field.
• Advanced Degree or equivalent experience preferred.

Responsibilities

• Own, define, and articulate the long-term vision, strategic roadmap, and success metrics for the US Oncology CRM platform of the future, aligning with business transformation and digital engagement goals.
• Identify and champion adoption of emerging CRM technologies, including omnichannel, AI/ML, and data analytics, to ensure US Oncology remains at the forefront of customer engagement.
• Serve as the central business lead for all large-scale integration efforts, representing US OBU requirements in global forums, and proactively shaping enterprise CRM strategies to meet business needs.
• Lead cross-functional, cross-regional, and cross-partner teams to scope, prioritize, and deliver complex product features and system integrations across the organization.
• Develop and manage the master implementation roadmap—including phasing, business process redesign, technology onboarding, and change management—to ensure timely and efficient delivery.
• Sponsor enterprise-wide change management and user adoption programs, bringing together communications, training, field/HQ alignment, and feedback cycles to ensure seamless rollout and continuous improvement.
• Monitor, evaluate, and report on CRM platform performance using robust critical metrics and analytics; lead iterative enhancements and innovation cycles based on real-world usage and future market trends.
• Build and maintain strong, influential relationships with senior business, IT, vendor, and field leaders to drive consensus, resolve risks, and steward resources for maximum impact.

Benefits

• qualified retirement program [401(k) plan]
• paid vacation and holidays
• paid leaves
• health benefits including medical, prescription drug, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees