CRM Operations Manager

Brightspeed • Charlotte, NC

3h • Hybrid

About The Position

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. We are currently looking for a CRM Operations Manager to join our growing Marketing team! In this role, you will be responsible for building, launching, improving, and maintaining customer communications and triggers in Salesforce Marketing Cloud and other key MarTech solutions. Come help us build the best and fastest fiber-optic network in America!

Requirements

• 2+ years of experience in SFMC products
• Strong business acumen, excellent written and oral communication skills and extensive email marketing expertise
• Demonstrated ability to manage multiple projects through prioritization, planning, and task delegation
• Track record of delivering results and an ability to operate in both a long term strategic as well as short term tactical scope in a high-energy, fast-paced environment

Nice To Haves

• Marketing Cloud Certification strongly preferred
• Bachelor’s Degree in Business Administration, Marketing, or related field

Responsibilities

• Build customized customer journeys in Marketing Cloud through combined expertise in database management and data extensions.
• Collaborate with stakeholders across the company to gather the necessary information needed to execute different types of customer-facing communications.
• Responsible for the email platform optimization, acting as the subject matter expert for optimizing all email KPIs including inbox deliverability, data feeds, mobile metrics
• Complete technical production and deployment activities including but not limited to automated email campaign set-up, scheduling, testing, data architecture, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns inside SFMC

Benefits

• competitive compensation
• comprehensive benefits
• paid time off programs
• competitive medical, dental, vision, and life insurance
• an employee assistance program
• a 401K plan with company match
• a host of voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed