CRM Manager - Enterprise

reMarkable • Boston, MA

6d

About The Position

This is an exciting time to join our Enterprise team as we embark on a new phase of growth. In this role, you will be the primary business owner of the Enterprise revenue processes within our CRM. You will lead the implementation of the commercial strategy, turning tools and systems into growth assets and ensuring our technical infrastructure scales alongside our global Enterprise ambitions, even helping to merge processes with AI to maximize efficiency.
The mission of the Enterprise department is to drive reMarkable's evolution into a global B2B leader by elevating our enterprise value proposition and scaling the commercial engine required to transform individual device adoption into strategic, enterprise-wide deployments and sustainable recurring revenue.
The role sits within the Enterprise Enablement and Sales Operations Team. The team’s objective is to build the engine that powers our B2B growth. We optimize the end-to-end revenue lifecycle by streamlining CRM workflows, automating customer engagement, and delivering the actionable insights and enablement tools our sales teams need to maximize conversion and long-term value across all global channels.

Requirements

• 4+ years in CRM Management, Revenue Operations, Sales Operations, or B2B Product Management, with a proven track record of sitting between commercial teams and IT departments.
• Demonstrated experience mapping and optimizing the Lead-to-Cash lifecycle in a global, multi-channel B2B environment.
• Deep experience building executive-level dashboards that track Pipeline Velocity, Forecast Accuracy, and the ROI of the sales tech stack.
• Expertise in translating sales feedback into structured, high-quality Business Requirement Documents and User Stories.
• Strong hands-on proficiency with the Salesforce platform as a technical owner and / or user.

Responsibilities

• Act as the primary business owner for the Enterprise CRM (Salesforce) and auxiliary tech stack, bridging the gap between commercial goals and technical execution.
• Map and optimize the end-to-end, multichannel sales journey to identify and remove operational bottlenecks and maximize team velocity.
• Define the standards for a "Single Source of Truth" by building reporting frameworks for Pipeline Velocity, Win/Loss analysis, and Forecast accuracy.
• Represent the Enterprise department in global system planning, translating complex business needs into structured, outcome-focused requirements.
• Partner deeply with E-commerce, Customer Success, Software, and Supply Chain teams to ensure seamless data flows across all customer-facing platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed