CRM Coordinator

Milwaukee Bucks, LLC. • Milwaukee, WI

7h • Onsite

About The Position

The Milwaukee Bucks are looking for a coordinator that will support the management of the organization’s Customer Relationship Management (CRM) system, focusing on the needs of Ticket Sales, Marketing, Business Development and Finance. A successful candidate possesses a passion to learn and improve processes, strong technical and analytical aptitude, and the ability to partner with various stakeholders.

Requirements

• Bachelor’s degree in Sales, Marketing, Analytics/Math/Data Science, Computer Science, Business, or related field
• Proficient user of Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Power BI)
• Analytical and conceptual thinker that is detailed and results oriented
• Proactive problem-solver with the ability to successfully manage multiple projects simultaneously
• Ability to be a great partner with key constituents as appropriate
• Ability to work effectively in a fast paced, team environment
• Ability to work nights, weekends, and holidays as needed given the nature of the sports and entertainment business

Responsibilities

• Support administration and optimization of the organization’s CRM platform to drive fan engagement, ticket sales, and revenue growth
• Serve as the primary point of contact for CRM users across organization.
• Support lead distribution process across Sales, Service, and Private Event sales teams.
• Evaluate sales pipelines and develop workflows/automation to enable sales efficiency.
• Support all users of the CRM system within the organization.
• Implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations.
• Proactively engage with Sales, Marketing, Business Development and Finance leadership to define and document opportunities to improve the platform.
• Develop and deliver CRM training for staff across sales, marketing, and operations, including creation and maintenance of onboarding and training resources.
• Collaborate with internal CRM users and external vendors to support system enhancements and integrations.
• Work with CRM vendor’s customer support and internal IT department to troubleshoot and resolve technical issues.
• Ensure proper usage of CRM.
• Lead day to day management of data cleansing, data entry accuracy, validation, and data integrity.
• Support in the development of customized reports and dashboards to measure the success of campaigns and other ongoing projects.
• Other tasks, as assigned by VP, Ticket Operations and CRM

Benefits

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• 401K with company match
• Pet Insurance
• 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program – Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Company Paid Parking and Phone Allowance
• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Qualified Parking and Phone Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level