CRM ADMINISTRATOR
About The Position
Ledyard is looking for a dynamic CRM Administrator to lead the optimization of our 360 View Customer Relationship Management (CRM) system. This pivotal role ensures the CRM platform is configured to support business processes, drive customer engagement, and execute employee incentive programs-all while improving data accuracy and accessibility. You'll collaborate with cross-functional teams to tailor CRM functionalities that align with strategic goals and regulatory standards, helping us deliver exceptional customer experiences and fuel business growth. We're seeking a tech-savvy problem solver with proven experience managing CRM systems-ideally within banking or financial services-and a strong grasp of platforms like 360 View, Salesforce, or Microsoft Dynamics 365. Certification in CRM platforms and experience with data analytics tools are highly desirable, as is knowledge of banking products and customer lifecycle management. If you're passionate about leveraging technology to enhance customer relationships and business performance, we'd love to hear from you!
Requirements
- Proven experience managing CRM systems
- Strong grasp of platforms like 360 View, Salesforce, or Microsoft Dynamics 365
- Knowledge of banking products and customer lifecycle management
Nice To Haves
- Certification in CRM platforms
- Experience with data analytics tools
- Experience within banking or financial services
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What This Job Offers
Job Type
Full-time
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
51-100 employees
