CRM Administrator

Van Drunen • Momence, IL

2d • $85,000 - $95,000 • Onsite

About The Position

The Van Drunen Family of Companies is growing! JOB OVERVIEW: The CRM Administrator is responsible for leading the design, implementation, and ongoing management of the company’s Customer Relationship Management (CRM) system. As a key member of the Sales Operations Team, the CRM Administrator ensures the CRM platform supports business objectives while enhancing customer satisfaction. The role is also responsible for supporting the CRM-related needs of cross-functional teams including Marketing, Operations, Quality, and R&D, by enabling effective use of CRM data, tools, and workflows to drive collaboration and performance across the organization.

Requirements

• 3+ years of experience in CRM administration, preferably in a B2B and/or manufacturing environment.
• Expertise in CRM principles, data management, and workflow automation.
• Experience with Monday.com CRM or willingness to obtain certification and training
• Familiarity with API integrations and third-party tools.
• Strong organizational and problem-solving skills – attention to detail and ability to manage projects and troubleshoot technical issues effectively.
• Excellent communication and collaboration skills across both technical and non-technical teams.
• Bachelor’s degree in a related field preferred or equivalent experience and certifications
• CRM platform certifications preferred; Monday.com certifications (Admin, CRM Pro, Work Management Core) strongly preferred.
• Ability to sit and use a computer for extended periods.
• Manual dexterity to operate a keyboard and handle documents.
• Visual acuity to read screens and printed materials.
• Hearing and verbal ability to communicate effectively in person and via phone or video.

Responsibilities

• Implementation & System Design Lead the end-to-end implementation of CRM software, and any add-ons, customizations, and integrations, including requirements gathering, workflow design, data migration, and user onboarding.
• Solicit cross-functional stakeholder input to tailor system structures across all necessary business processes.
• Collaborate with governance committee which will provide guidance and key decision making on CRM initiatives.
• System Administration & Maintenance Manage user accounts, roles, and permissions in alignment with best practices and organizational governance.
• Ensure data integrity through regular audits, duplication management, and retention policy compliance.
• Monitor system performance, troubleshoot issues, and coordinate with vendor support channels and/or partners as needed.
• Validate and implement software updates, providing any additional update-related support and training to users as needed.
• Reporting & Analytics Build and maintain dashboards and reports to track business critical KPIs.
• Provide actionable insights and recommendations based on CRM data to support strategic decision-making.
• User Support & Training Develop and provide training for onboarding new users, changing existing processes, and adding new processes.
• Serve as the primary point of contact for CRM-related inquiries, support, and troubleshooting.
• Promote CRM adoption through ongoing education and engagement initiatives.
• Continuous Improvement Continuously evaluate and optimize CRM processes and workflows to improve efficacy, efficiency, and user experience.
• Ensure ongoing integration of CRM with other business systems.
• Monitor CRM software industry trends to identify best practices, continuous improvement opportunities, and new innovations.

Benefits

• This role may further qualify for supplemental compensation in the form of bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics.
• Benefits Eligible: Yes
• Benefits Available : 2026-benefits-summary.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level