CRM Administrator - Student Success

Illinois Central College • East Peoria, IL

5d

About The Position

The CRM Administrator - Student Success supports the daily management, configuration, and data integrity of Illinois Central College’s Technolutions Slate environment used for student success, retention, and engagement. This position plays a key role in helping the College use data and technology to connect students with resources, monitor progress, and enhance the overall student experience from enrollment through completion. Compensation for the CRM Administrator- Student Success is $55,016.00- $63,232.00 annually. For submitting a complete application, please include a resume and cover letter.

Requirements

• Bachelor's degree in information systems, business, communications, or a related field.
• Experience working with data systems, CRM platforms, or similar technologies (education, internship, or work experience).
• Strong computer proficiency, including Excel, Access, or database tools.
• Demonstrated attention to detail, problem-solving, and ability to learn new systems quickly.
• Excellent written and verbal communication skills.
• Commitment to accuracy, confidentiality, and excellent service to students and staff.

Nice To Haves

• Familiarity with Technolutions Slate or other CRM systems (Salesforce, Ellucian, etc.).
• Experience in higher education or student information systems.
• Basic understanding of SQL, HTML, or data integration concepts.
• Ability to analyze workflows and propose process improvements.

Responsibilities

• Support the day-to-day operation of the Technolutions Slate Student Success environment, including user management, roles, and permissions.
• Assist in building and maintaining forms, dashboards, alerts, and communication campaigns that support advising, early alert, progress report, and success coaching initiatives.
• Create, run, and maintain queries and reports to track student progress, outreach, and engagement metrics.
• Help maintain data quality and consistency, ensuring accurate student information across systems such as Slate, Workday, and other institutional platforms.
• Assist with testing and implementing new features or enhancements to improve student communication, tracking, and case management workflows.
• Provide front-line technical support for staff and faculty users of Slate, resolving basic issues or escalating complex requests.
• Participate in process documentation and help create step-by-step guides, SOPs, and training materials for end users.
• Collaborate with Student Success, Advising, Institutional Research, and IT teams to improve data-informed decision-making and student support.
• Contribute to projects that strengthen ICC’s “One ICC” approach to student engagement and retention.
• Perform related duties as required.

Benefits

• paid time off
• 11 paid holidays
• 2 floating holidays medical, dental, vision, life and long-term disability insurance
• tuition waivers for employee, spouse and dependent children
• on-site childcare center
• 403(b) retirement plans
• State University Retirement System pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level