CRM Administrator

Concordia University Chicago • River Forest, IL

53d

About The Position

This position leads enrollment management operations strategies and is responsible for executing a detailed project plan for the implementation, continuous development, and upgrades for Slate (by Technolotions). This includes performing analysis, design, development, monitoring technical operations, and testing to ensure the deployment of reliable, secure, and scalable platforms and modules. This position will lead the integration and testing of software platforms to ensure a high level of data integrity. Ensuring the entire enrollment management cycle from lead through alumnus is first class: personalized, timely, and relevant.

Requirements

• Strong administrative skills, including related computer and technology skills
• Superior verbal, written, and interpersonal communication skills
• Enthusiastic supporter of Lutheran higher education and Concordia University Chicago
• Familiar with CSS and HTML
• Being familiar with Slate is a plus; 3+ years of experience in any CRM administration is a need.
• Advanced time management skills
• 3+ years' Experience in Admission or Higher Education

Nice To Haves

• Experience with Axiom, Banner, and Slate are preferred

Responsibilities

• Lead the CRM plan and fully implement the Slate CRM software modules design and build. In addition to continued infrastructure development, annual updates, new features, and processes are implemented.
• Leads, updates, and develops onboarding Slate training for Captains, Subject Matter Experts (SMEs), and End users, including designing training modules for functional Captains of Slate, developing and overseeing online training modules-synchronous and asynchronous-and creating and delivering in-person and online training workshops.
• Provides leadership and assignment and oversight of projects and tasks.
• Provides professional guidance with a focus on technical development.
• Drives the continuous improvement of the team's capabilities & tools.
• Implement and monitor appropriate technical functions to anticipate performance issues and enhancements for Automation, Campaigns, workflows, and lead generation.
• Leveraging system capabilities to improve efficiency and effectiveness through automation and AI.
• Develop and manage Axiom Application Programming Interface (API) integrations between enrollment management systems (CRM, Banner, Front Rush, and others).
• Manages the security of information system access and user access accounts, builds security protocols and assesses standards and criteria, and develops and manages the annual audit report.
• Supports and assists Advancement Slate SMEs within the CRM by fulfilling data audit requests, such as mailing lists, donor rolls, demographics, and giving analysis.
• Responsible for Identifying data integrity through careful attention to detail, troubleshooting errors, imports, and data validation, and resolving problems independently and in teams.
• Utilize CRM and task management tools to document requirements, plans, and outcomes.
• Collaborate with Leaders and lead Customer Relationship Manager (CRM) process changes and projects within the student life cycle departments (Marketing, Admission, Advising, Athletics, Advancement, Academics, Registrar, Student Accounts, Financial Aid, Student Life, IT)
• Leverages deep knowledge in all aspects of the Ellucian Banner to support Recruitment & Admissions, Registrar and Student accounts, Financial Aid modules, and related third party systems.
• Lead the understanding and implementation of lead tracking throughout the Enrollment Management cycle (lead through alumnus).
• Serving as a consultant on higher education standards and new trends for enrollment technical operations injunction with the Registrar supporting university academic policies.

Benefits

• Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents.
• Tuition benefits may also be available for employees and their qualified dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: No Education Listed