Critical Response Specialist

Bumble Inc. • Austin, TX

15d • $70,000 - $85,000

About The Position

At Bumble Inc., trust and safety are foundational to our mission to create a world where all relationships are healthy and equitable. When serious harm or risk occurs, our Trust Operations team responds with urgency, care, and accountability — supporting members during some of their most vulnerable moments. As a Critical Response Specialist, you’ll play a hands-on role in protecting our global community and upholding the values that guide how we show up for one another.

This role sits within our Critical Response function, working cross-functionally with Legal, Policy, Product, Engineering, and Customer Experience teams to investigate severe harms and manage sensitive escalations. You’ll operate within established frameworks while exercising sound judgment, curiosity, and empathy, and you’ll use evolving tools — including AI-supported workflows — to help deliver timely, consistent responses rooted in Respect and Excellence.

Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

Requirements

• Typically requires 1–3 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
• Experience in Trust & Safety, online operations, law enforcement response, or a related field involving investigation of harmful or criminal behaviour.
• Demonstrated ability to identify and investigate users who seek to commit serious harm or crimes on online platforms.
• Experience working with external partners such as law enforcement, government agencies, or NGOs, particularly in child safety and violence-prevention contexts.
• Comfortable reviewing sensitive and graphic content as a core part of the role, with an understanding of personal wellbeing practices and the importance of seeking support.
• Strong analytical and critical-thinking skills, with the ability to prioritise effectively in fast-moving, high-stakes environments.
• Clear and thoughtful written and verbal communication skills, with the ability to document findings and share information with targeted audiences.
• A collaborative, accountable working style — you take ownership, work across teams with purpose, and adapt with an agile mindset.

Nice To Haves

• Proficiency in Portuguese, French, or another additional language is a plus.

Responsibilities

• Investigate and respond to time-sensitive, high-risk escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical safety concerns, ensuring prompt and responsible outcomes.
• Review and assess complex cases by analysing user behaviour, evidence, and contextual signals to determine appropriate enforcement or support actions.
• Respond to urgent requests from government authorities, law enforcement, and NGOs, partnering closely with Legal and Policy teams to ensure accuracy, compliance, and care.
• Support members impacted by safety incidents using trauma-informed, empathetic practices that reflect Bumble’s values of Respect and Courage.
• Follow established escalation procedures for complex or ambiguous cases, independently managing defined decisions and escalating to senior team members when risk thresholds are met.
• Collaborate with cross-functional partners to identify operational challenges and contribute insights that help improve tools, workflows, and escalation processes.
• Participate in on-call rotations, including nights, weekends, and holidays, to support a global community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees