Critical Parts Supervisor

Canon U.S.A., Inc.•Itasca, IL

4d•Hybrid

About The Position

Provides an expert level of direct support to staff in all things related to Service Parts, including monitoring systems to ensure teams response times are meeting business objectives. Monitors staff’s responsiveness to ensure delays are not occurring, working with staff to overcome those delays as needed, with an emphasis on always providing outstanding customer service. Proficient in all department utilized systems, procedures, and responsibilities including; Customer Service, Purchasing, Expediting, and Logistics.

Requirements

Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
Strong communication skills including the desire to develop and lead a team.
May require travel (valid driver's license and acceptable driving record necessary).

Responsibilities

Maintains a superior level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
Supervises personal and oversees operations at multiple locations at an outstanding level.
Trains, directs, and develops direct reports as well as, evaluates and appraises performance.
Directs and instructs subordinates on all aspects of their position.
Develops and suggests programs or procedures to Manager that increase team productivity.
Monitors customer interfacing tools and act as needed to ensure the quickness of the responses to and quality of the interactions are meeting departments objectives.
Works to maintain and strengthen relationships with other departments, vendors, and suppliers. Holding them accountable for performance and escalating to Manager as needed.
Provides input and assistance to superiors on applicable issues or projects by the review and recommendation of departmental procedures, which would increase department productivity.
Works to resolve any customer issues/concerns in a timely manner and reviews unresolved problems with manager.
Assists with performance reviews of subordinates.
Communicates, makes a cognitive decision, audits data, researches, understands deadlines and timelines, and provides accurate results.
Supports all areas of Service Parts and travels out of state as needed.
Performs any, and all, responsibilities of a Parts Support Rep or those of any other level Coordinator, as needed or when directed to by Manager.
Performs other duties as assigned.

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation