Critical Home Repair Project Coordinator

Habitat Charlotte Region•Charlotte, NC

10d•$45,000•Onsite

About The Position

The Critical Home Repair (CHR) Project Coordinator manages subcontractor relationships and oversees procurement activities for the Critical Home Repair program. This position plays a key role in ensuring project readiness, vendor compliance, and efficient coordination of resources needed for successful CHR project execution. The coordinator supports planning, documentation, and communication across the CHR team to maintain timely and cost-effective repair operations that align with Habitat Charlotte Region’s mission.

Requirements

Valid driver’s license with a clean driving record
Personal vehicle to be used for business purposes
Ability to adhere to Habitat’s Code of Conduct and other policies
Commitment to the Habitat program
Attention to detail
Computer literate in Excel, Word, Construction & Invoicing software
Communication skills
Organizational skills

Responsibilities

Perform effectively in a high-paced, team-oriented environment with a willingness to assist others as needed.
Communicate internally and externally in a professional, courteous manner, representing Habitat Charlotte Region positively at all times.
Self-motivate, organize, and follow through on assigned tasks and responsibilities.
Practice the goodwill and mission of Habitat in all public and partner interactions.
Seek guidance and direction from the CHR Project Coordinator while maintaining accountability for assigned duties.
Identify and perform tasks that support and relieve workload from other construction staff as needed.
Develop and maintain process documentation related to subcontractor management and procurement workflows.
Manage all aspects of subcontractor relationships, including recruitment, compliance, bid processes, and warranty coordination.
Oversee the subcontractor bid process—requesting, reviewing, and awarding bids based on established guidelines.
Obtain and maintain annual bids for assessments, testing, and materials.
Recruit and identify subcontractors aligned with Section 3, SBE, and MWSBE requirements, support diversification of vendor base.
Request and maintain updated compliance documents (annual contracts, certificates of insurance, etc.) for all CHR vendors.
Communicate frequently with subcontractors regarding project changes, material needs, safety requirements, and performance feedback.
Support project preparation, including processing permits and ensuring all pre-planning information is available for site supervisors.
Prepare and track compliance for Historic District Commission and floodplain permitting applications.
Support assessment and job scope development as requested by CHR leadership.
Maintain the CHR warranty hotline and respond promptly to homeowner inquiries via phone and email.
Coordinate with CHR staff and site supervisors to assess and address warranty concerns.
Assign warranty work to appropriate subcontractors or field staff and track all related communications and resolutions.
Document and maintain records of all warranty-related inquiries and actions.
Support the completion of CHR construction projects in collaboration with the CHR Project Management Team, as needed.
Promote strong partnerships among staff, subcontractors, and homeowners, ensuring open communication and positive homeowner experiences.
Maintain required trainings and certifications (e.g., CPR/First Aid, RRP, or others as required).
Maintain and ensure proper use of Habitat-owned equipment and tools.