Critical Facilities Operations Manager

JLL•Atlanta, GA

5d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.

Requirements

5+ years of work experience in Data Centers/IT Communication rooms
Experience with systems, emergency generators, switchgears, ups, hvac, fls
Strong ability to read and interpret technical documents, safety rules, and maintenance instructions
Excellent communication skills, including report writing and effective speaking to leadership groups
Proficiency with technical drawings, specifications, and measuring instruments
Working knowledge of Microsoft Office applications (Word, Excel, Outlook, Access)
Demonstrated leadership ability, presentation capabilities, and organizational skills
Experience utilizing CMMS platforms
Ability to travel throughout the United States

Nice To Haves

Bachelor's Degree in Engineering or Construction
Experience with Critical Environment Dashboard products
Experience with Corrigo, MCIM/Salesforce, Zendesk, and ServiceNow

Responsibilities

Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations
Providing leadership and direction to critical vendors and operational staff
Monitoring and evaluating data center/IT Communication Rooms performance, ensuring adherence to service level agreements and key performance indicators
Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks
Overseeing financial aspects including budget planning, forecasting, and cost control
Acting as primary point of contact for senior management, clients, partners, and vendors
Managing relationships with strategic vendors and contractors to ensure service level agreements are met
Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability
Ensuring adherence to regulatory requirements, industry standards, and internal policies
Travel as required