Critical Facilities Manager

T5 Data Centers•Carol Stream, IL

About The Position

The Critical Facilities Manager (CFM) has overall responsibility for all aspects of data center management and operations throughout the year. They will create an unwavering attitude and commitment to safety and reliability within the Data Center as they build a team of Technicians, Assistant Managers, and outside contractors capable of achieving the goal of 100% availability. The CFM will drive continual improvements to the operation by creating an expectation of learning and development of their staff.

Requirements

Bachelors Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 5-7+ years experience in mission critical environments
Minimum 5 years direct management of non-exempt shift based employees, required
Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers
Exceptional analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution
Financial acumen including the ability to create and understand budgets, financial analysis, and invoicing
Able to prioritize work based on business and customer demands
Able to work within all levels of the organization
Able to participate and engage in C-level discussions and conversations pertinent to facility operations
Able to articulate concepts and ideas to a non-technical audience
Able to lead and contribute to customer-requested business reviews and audits
Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management
Able to read and understand complex drawings, systems and other documentation
Ability to stand, walk, sit, climb, and balance
Ability to stoop, kneel, crouch and crawl using both arms and legs
Ability to reach with both hands and arms
Ability to grasp, push, and pull objects
Ability to smell, talk and hear
Ability to use hands and arms to reach, handle, feel, and type
Ability to see at close and distance ranges and the ability to see and correctly distinguish color
Ability to work inside and outside

Nice To Haves

Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred

Responsibilities

Manage the complete physical asset pertaining to the Operation and Maintenance of the critical and noncritical data center infrastructure equipment and systems
Build a staff of qualified technicians and junior managers with the necessary skill sets to deliver Total Availability (100% uptime) to T5s customers while minimizing risk
Manage power and cooling capacity and monitor environmental conditions within the Data Halls
Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and business impact and communicate issues to management and customers in a timely manner
On-call 24x7 to respond to all data center emergencies
Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing
Manage the on-boarding of new sites by working closely with the T5D and T5FM teams to ensure a seamless transition from construction to operations with a goal of 100% compliance with all T5 standards, policies, and lease expectations
Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation
Oversee the development and accuracy of site-level operating procedures and other documentation
Manage oversight from preventive maintenance inspections and provide guidance on how to address issues
Determine actionable items to address Quality Control review results
Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work
Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials
Manage access to the Data Center(s) ensuring the appropriate access control lists are maintained and reviewed regularly
Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations
Assist and plan with clients on facilities issues
Make space and power recommendations to the customer and manage power and cooling capacity and environmental conditions within the data halls
Responsible for working with the VP FM to identify, document, and implement new policies and procedures as needed
Enforce strict adherence to Customer SLA parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations
Manage site safety and environmental compliance
Responsible for the development and execution of annual opex and capex budgets
Approve all facility invoices
Work closely with T5HR to identify, evaluate, and hire new employees; ensure new employees are onboarded in a timely manner
Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
Ensure that T5 training expectations are met and audit the process monthly
Identify, vet, and approve all sub-contractors who will perform work on-site
Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled
Coordinate and guide site-tours for current and future customers and industry groups as needed
Assist with coordination with all other T5 groups (Development, Marketing, etc.) as needed
Manage onsite special projects as assigned