Microsoft-posted 3 months ago
$102,600 - $202,800/Yr
Full-time • Mid Level
Palmetto, GA
Professional, Scientific, and Technical Services

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

  • Demonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices.
  • Supports managers in creating budget forecasts and provides input as needed to meet timely and accurate estimates on budget allocation.
  • Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies.
  • Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, risks, and dependencies for a campus, country, or region.
  • Articulates level of importance on priorities needed to maintain availability expectations.
  • Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety.
  • Identifies opportunities for cost reduction and efficiency.
  • Follows and adheres to processes and policy(ies) provided by security and safety governing partners.
  • Reports immediately any safety or security issues or concerns.
  • Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate.
  • Makes recommendations for improvements to safety and security processes or procedures.
  • Ensures no unauthorized or unescorted personnel access in secured production environments.
  • Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems.
  • Understands strategic vision as communicated by leaders and identifies potential improvements aligned with this vision.
  • Engages with appropriate teams and resources to execute tasks or projects.
  • Manages programs associated with area of responsibility and ensures the right resources and technical requirements are aligned to projects.
  • Ensures third parties are compliant with security, safety, and all other guidelines.
  • Abides by all service level agreements (SLAs) to meet compliance requirements.
  • Exercises judgement and discretion to suggest improvements to policies.
  • Delivers policy plan improvements per Data Center business unit(s).
  • Participates in change advisory board (CAB) meetings and supports implementation of changes in accordance with documented procedures.
  • Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs).
  • Communicates potential impact to adjust plans accordingly.
  • Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business.
  • High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
  • 2+ years of critical environment experience (manufacturing, oil and gas, utilities, etc.).
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
  • 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
  • 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
  • 3+ years of experience with project management or relevant certification/training in project management.
  • Associate's or Bachelor's degree in applicable engineering field or mechanical or electrical trades.
  • 3+ years experience working on large scale projects.
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
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