Critical Environment Program Manager

Microsoft•Quincy, WA

14h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. As a Critical Environment Program Manager you will manage the Drill Program across Quincy–Wenatchee Metro campuses, ensuring operational excellence / compliance with global standards. You will also oversee the Operational Excellence Program and Site Assessments Program, driving continuous improvement and adherence to Microsoft’s data center standards. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
OR equivalent experience
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
OR equivalent experience.
6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems
6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)
2+ years of experience with project management or relevant certification/training in project management
Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades
2+ years experience working on large scale projects.
Familiarity with typical industry standards for incident drills, operational excellence, and procedure audits.
Demonstrated safety knowledge/skills around PPE and its uses in Data Centers

Responsibilities

Drill Program Leadership
Develop, implement, and facilitate the Drill Program across assigned campuses, ensuring alignment with the applicable standards.
Provide templates for lessons learned and actionable items for teams following drills.
Operational Excellence Program
Develop, implement, and facilitate CE Operational Excellence space assessments.
Conduct monthly audits of CE spaces.
Provide template scorecards and actionable items for teams following assessments.
Site Assessments Program
Develop, implement, and facilitate the CE Procedure Audit Program, referencing
Schedule and conduct Datacenter Operational Standards Self-Assessments and Site Operational Assessments in accordance with DCC library guidelines.
Meeting Facilitation and Coordination
Facilitate and coordinate CE Monthly Business Review (MBR) and Townhall events.
Prepare after-action summaries with leadership following MBR and Townhall.
Lead kickoff meetings during the first full week of each new month and after Townhall events.
Adjust meeting cadence and frequency based on team progress.
Communication and Reporting
Publish the CE movers and shakers monthly newsletter.
Own regular status updates to team and stakeholders, including reporting cadence and distribution of compliance dashboards.
Additional Responsibilities:
Drive operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or improve processes.
Partner with cross-functional teams to prioritize focus areas and facilitate value stream mapping exercises to identify and document opportunities for improvement.
Manage multiple stakeholders to balance key priorities for the business.
Evaluate and improve delivery practices, including process standardization and workflow optimization
Embody our culture and values