Critical Environment Program Manager

Microsoft • Lithia Springs, GA

68d • $81,400 - $161,800

About The Position

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Business Operations, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments.
• 1+ year(s) of experience with maintenance planning and execution.

Nice To Haves

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 2+ years experience with critical environment maintenance and repair cost management.
• 2+ years experience with industry program and project management skills.
• 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.).
• 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI).

Responsibilities

• Follows and adheres to processes and policy(ies) provided by security and safety governing partners.
• Reports immediately any safety or security issues or concerns.
• Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate.
• Makes recommendations for improvements to safety and security processes or procedures.
• Fosters and exhibits a culture of safety.
• Ensures no unauthorized or unescorted personnel access in secured production environments.
• Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems.
• Understands strategic vision as communicated by leaders.
• Identifies potential improvements aligned with this vision.
• Demonstrates conscientiousness on cost and adheres to budget requirements.
• Supports managers in creating budget forecasts.
• Provides input as needed to meet timely and accurate estimates on budget allocation.
• Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies.
• Supports and assists with the development of demand cost forecasts.
• Drives awareness among direct-line managers on the business implications of service management issues.
• Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Adheres to compliance with Data Center business units and contractual service agreements.
• Ensures third parties are compliant with security, safety, and all other guidelines.
• Abides by all service level agreements (SLAs) to meet compliance requirements.
• Exercises judgement and discretion to suggest improvements to policies.
• Investigates root causes of policy faults or degradation and suggests improvement plans.
• Delivers policy plan improvements per Data Center business unit(s).
• Collaborates and negotiates effectively with others to identify delegates to deliver results.
• Manages assigned projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs).
• Participates in pilot programs or task forces to ensure smooth implementation for future service delivery.
• Escalates to appropriate stakeholders to remove obstacles.
• Recommends improvements to service execution tooling standards.
• Monitors Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) and reports on trends and anomalies.
• Leads key processes, such as project, program or triage meetings.
• Performs troubleshooting of service incidents and escalates, as appropriate.
• May assist others within or across data center teams in learning role, process, procedures, and best practices.
• Exercises judgment and discretion to contribute to issue tracking for supporting the overall quality of the end-to-end service and client satisfaction.
• Participates in or may drive stakeholder and cross functional partnerships.
• Adheres to notifications to supporting incident management partners according to agreed upon Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs).

Benefits

• The typical base pay range for this role across the U.S. is USD $81,400 - $161,800 per year.
• In the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is USD $109,800 - $183,100 per year.

What This Job Offers

• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees