Crisis Youth Peer Support Supervisor

DELAWARE GUIDANCE SERVICES FOR CHILDREN•Seaford, DE

7d•Hybrid

About The Position

Under the supervision of the Crisis Integrated Services Coordinator, the Youth Peer Support Supervisor will oversee and support the Youth Peer Support Specialists, ensuring the provision of high-quality, trauma-informed peer support services for youth experiencing urgent psychological and emotional crises. This role includes direct supervision, case review, team coordination, and ensuring compliance with organizational policies and funding requirements. The Supervisor will also collaborate with stakeholders to enhance service effectiveness and staff development. The ideal candidate will have experience working in crisis management or child/youth services, possess strong leadership skills, and have the ability to foster a supportive and collaborative team environment.

Requirements

Lived experience as a person with mental health and/or crisis situations
Minimum 2 years experience as a Peer Support or Mentor
Minimum 2 years supervisory experience
High School Diploma or equivalent
Valid driver’s license and satisfactory driving record
Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions.
Collaboration: Strong teamwork and interpersonal skills.
Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations.
Communication: Excellent verbal and written communication skills.
Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues.
Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner.

Nice To Haves

Certified Peer Support Specialist
Experience supervising or mentoring peer support staff or similar roles
Strong understanding of trauma-informed care and crisis intervention strategies
Associates or Bachelors degree in a psychology, human services, or a related field
Experience working in a 24/7 crisis response program
Bilingual (Spanish-English) language skills are a plus

Responsibilities

Provide direct supervision to Youth Peer Support Specialists, offering guidance, feedback, and professional development opportunities.
Conduct regular one-on-one meetings and team check-ins to assess staff performance, well-being, and case progress.
Ensure staff maintain trauma-informed and empathetic interactions with youth, families, and stakeholders.
Address performance concerns and provide constructive feedback to enhance service delivery.
Monitor service delivery to ensure alignment with program goals, requirements, and best practices in crisis intervention.
Review case documentation to ensure accuracy, completeness, and timely submission.
Assist in the development and implementation of protocols and training programs for Youth Peer Support Specialists.
Collaborate with the Crisis Clinical Coordinator to address program challenges and enhance service effectiveness.
Provide guidance to Youth Peer Support Specialists during crisis situations, ensuring appropriate risk assessment and response strategies.
Support staff in utilizing peer-based interventions that align with therapeutic crisis intervention models.
Offer debriefing and emotional support to team members following crisis situations.
Serve as a liaison between Youth Peer Support Specialists and external stakeholders, including clinicians, families, and community organizations.
Facilitate collaboration among team members and coordinate efforts to stabilize crisis situations effectively.
Represent the program in meetings and discussions with internal and external partners.