Crisis Worker

REDWOOD COMMUNITY SERVICES INC•Ukiah, CA

1d•Onsite

About The Position

The Crisis Worker provides urgent crisis de-escalation, assessment, and linkage services to Mendocino County consumers during a crisis intervention. This role operates under the direction of the Program Manager, focusing on short-term, strengths-based, safety-focused intervention tailored to the client's current needs, with services aimed at stability and linkage. The position requires the ability to provide in-the-moment coaching, problem-solving, coping skill development, safety planning, and crisis intervention, including immediate response to emergency referrals.

Requirements

Associate's Degree & 6 years experience in a mental health-related field (for MHRS I)
Bachelor's Degree & 4 years experience in a mental health-related field (for MHRS II)
Master's Degree & 2 years experience in a mental health-related field (for MHRS III)
Experience must include direct work with individuals diagnosed with Severe Mental Illness (SMI) and/or those with comorbid conditions involving SMI.
Must obtain 5150 Certification
Must pass a clear background check with DOJ & FBI.
CPR and First Aid Certified.
TB Exam and Physical at the time of employment.
Requires the use of a personal vehicle for business purposes and on-call rotation.
Employees must use a personal vehicle that meets all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.
Employees will participate in the on-call rotation for the program.
Employees must commit to at least one weekend per month.
Employees will be required to sign an on-call agreement.

Responsibilities

Responds to incoming crisis calls through the 24/7 RC3 Hotline and Mendocino County Access Line, providing timely and effective support.
When necessary, delivers rapid in-person response to emergency referrals within 20–40 minutes.
Effectively de-escalates high-risk situations, prioritizing and ensuring the safety of all individuals involved.
Performs counseling and psychotherapy services, including crisis intervention, one-on-one client engagement, problem identification, and goal-oriented support.
Conducts comprehensive evaluations and assessments to determine the need for involuntary hospitalization under 5150/5585 criteria and, when appropriate, completes the required legal documentation to initiate holds.
Maintains the ability to rescind or invalidate holds with appropriate supervisory approval.
Coordinates placement by securing inpatient psychiatric beds and arranging safe and timely transportation for clients requiring hospitalization.
Accurately documents all crisis and service-related contacts, including detailed records of interventions and outcomes, in accordance with agency and regulatory standards.