Crisis Worker

REDWOOD COMMUNITY SERVICES INC • Fort Bragg, CA

1d • Onsite

About The Position

This position provides urgent crisis de-escalation, assessment, and linkage services to Mendocino County consumers during a crisis intervention. The Crisis Worker operates under the direction of the Program Manager to deliver short-term, strengths-based, safety-focused interventions tailored to the client's current needs, with a primary goal of achieving stability and linkage to further services. Key aspects of the role include providing in-the-moment coaching, problem-solving, coping skill development, safety planning, and immediate crisis intervention. The role requires rapid response to emergency referrals.

Requirements

• MHRS I: Associate's Degree & 6 years experience in a mental health-related field.
• MHRS II: Bachelor's Degree & 4 years experience in a mental health-related field.
• MHRS III: Master's Degree & 2 years experience in a mental health-related field.
• Experience must include direct work with individuals diagnosed with Severe Mental Illness (SMI) and/or those with comorbid conditions involving SMI.
• Must obtain 5150 Certification.
• Must pass a clear background check with DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.
• Requires the use of a personal vehicle for business purposes and on-call rotation.
• Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
• Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.
• Employees will participate in the on-call rotation for the program.
• Employees must commit to at least one weekend per month.
• Employees will be required to sign an on-call agreement.

Responsibilities

• Responds to incoming crisis calls through the 24/7 RC3 Hotline and Mendocino County Access Line, providing timely and effective support.
• When necessary, delivers rapid in-person response to emergency referrals within 20–40 minutes.
• Effectively de-escalates high-risk situations, prioritizing and ensuring the safety of all individuals involved.
• Performs counseling and psychotherapy services, including crisis intervention, one-on-one client engagement, problem identification, and goal-oriented support.
• Conducts comprehensive evaluations and assessments to determine the need for involuntary hospitalization under 5150/5585 criteria and, when appropriate, completes the required legal documentation to initiate holds.
• Maintains the ability to rescind or invalidate holds with appropriate supervisory approval.
• Coordinates placement by securing inpatient psychiatric beds and arranging safe and timely transportation for clients requiring hospitalization.
• Accurately documents all crisis and service-related contacts, including detailed records of interventions and outcomes, in accordance with agency and regulatory standards.

Benefits

• $1,000.00 Sign On Bonus ($500.00 issued upon hire and $500.00 upon 6-month completion of employment)
• Language Translation - Bi-cultural Spanish: $1.00 per hour (Pay Differential, must qualify)
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour (Pay Differential, must qualify)
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour (Pay Differential, must qualify)
• Comprehensive benefits package available.
• In-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees