CRISIS WORKER

Apis Services Inc•Stroudsburg, PA

13d•$21•Onsite

About The Position

Under the authority of Management, the Mental Health Crisis Worker provides immediate, compassionate, and professional support to individuals experiencing mental health or behavioral health crises. This position delivers services across multiple crisis response settings, including crisis residential units, crisis hotline/telephone support, and mobile crisis outreach. The Crisis Worker is responsible for de-escalation, assessment, safety planning, and connection to ongoing care to ensure stabilization and continuity of support for clients in distress.

Requirements

Bachelor’s degree preferred with major course work in sociology, social work, psychology, gerontology, nursing, counseling, or related field.
Bachelor’s degree with major course work in anthropology, political science, history, criminal justice, theology, education, or related field, and 2 years of behavioral health direct care experience.
High school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and 2 years of experience in public or private human services, with one year behavioral health direct care experience.
Valid Driver’s License and personal vehicle.
Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
Well-organized and detail orientated
Excellent Customer service skills (both internal and external)
Strong interpersonal and communication skills
Leadership and management skills
Resident relations and retention
Knowledge and understanding of state and federal regulations regarding group home/ residential care
Behavioral issue management and crisis intervention skills
Compliance with regulatory standards
Proficiency in direct supervision, developmental disabilities care and medication administration
Life saving measures (CPR) and first aid certifications
Budget management
Previous supervisor/management experience in group home/residential setting
Medical terminology knowledge
Valid Drivers License
Stand or Sit (stationary position)
Walk
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
Climb (stairs/ladders)
Talk/Hear (communicate, converse, convey, express/exchange information)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Repetitive Motion
Reaching (high or low)
Kneel, Stoop, Crouch or Crawl (position self, move)
Mobile units are required to drive within the service area of the program.
Visit home of consumer and provide support in community

Responsibilities

Provide direct client care and support within a short-term crisis stabilization or residential setting.
Conduct intake assessments, safety evaluations, and individualized crisis stabilization plans.
Monitor clients’ emotional and physical well-being, ensuring a safe and therapeutic environment.
Facilitate groups, skills coaching, and supportive interventions as part of treatment programming.
Collaborate with clinical staff, case managers, and medical providers to coordinate care and discharge planning.
Answer crisis hotline calls and provide immediate emotional support, risk assessment, and crisis intervention.
Utilize active listening and trauma-informed communication to engage callers in distress.
Conduct suicide risk and danger assessments following agency protocols.
Develop collaborative safety plans and provide referrals to mental health, medical, or community resources.
Maintain accurate, timely, and confidential documentation of all calls.
Respond in person to individuals experiencing mental health crises in the community, home, or other settings
Work collaboratively with law enforcement, EMS, hospitals, and social service agencies.
Provide on-site crisis de-escalation, mental status assessment, and stabilization interventions.
Determine the least restrictive and most supportive options for care (e.g., voluntary treatment, crisis residential, hospitalization).
Ensure follow-up and linkage to appropriate aftercare services.
Complete all documentation as required by RHD, Funder, licensing/accreditation entities.
Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.
Other duties as assigned