Crisis Triage Worker - Deflection Metrosafe Grant

Seven Counties Services•Louisville, KY

About The Position

ESSENTIAL JOB FUNCTIONS Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers. Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when appropriate, and monitors status of callers' situations through case follow-up. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Assesses the situation, engage, and develop rapport, and de-escalate. De-escalates person in crisis and determine what you can do to help them today. Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis. Facilitates follow-up interventions with the individual. Determines appropriate level of care during the crisis and arrange referrals. Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible. Performs other duties as assigned, including responding to emergency coverage needs. Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation. Attends and participates in staff and team meetings. Utilizes person centered and trauma informed approach to each interaction. EDUCATION High School diploma or GED Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred) EXPERIENCE Minimum of six months’ experience in social services. REQUIREMENTS COMPANY OR PERSONAL VEHICLE USAGE: No PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.

Requirements

High School diploma or GED
Minimum of six months’ experience in social services.

Nice To Haves

Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study

Responsibilities

Receives and triages calls sent to Behavioral Health Hub from MetroSafe call takers.
Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis assistance
Identifies and suggests appropriate organizations and service providers to meet callers' needs using provided database
Connects caller with mobile crisis response when appropriate
Monitors status of callers' situations through case follow-up.
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Assesses the situation, engage, and develop rapport, and de-escalate.
De-escalates person in crisis and determine what you can do to help them today.
Develops a crisis plan utilizing the strengths of the individual and available community resources to resolve the immediate crisis.
Facilitates follow-up interventions with the individual.
Determines appropriate level of care during the crisis and arrange referrals.
Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
Communicates pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible.
Performs other duties as assigned, including responding to emergency coverage needs.
Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation.
Attends and participates in staff and team meetings.
Utilizes person centered and trauma informed approach to each interaction.