Crisis Specialist Support Supervisor -Kingman (6609)

Terros Health • Kingman, AZ

17d

About The Position

Terros Health is pleased to share an exciting and challenging opportunity for a Crisis Specialist Support Supervisor- Kingman Terros Health’s Crisis team provides behavioral health, prevention, education and crisis stabilization services. They serve children, adolescents, adults, senior adults and families as well as schools, neighborhoods, organizations and businesses by providing phone, walk-in and in-home crisis counseling to clients to facilitate immediate stabilization of emotions and behavior. The individual will need to be professional, friendly, a self-starter, organized, and compassionate. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need. If you are interested in working for one of the State's Leading Integrated Healthcare Organizations that promotes Hope, Health, and Healing, we encourage you to apply! HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is now hiring a Crisis Specialist Support Supervisor at our Kingman Location. Schedule: Full Time 40 hours per week Behavioral Health Experience Required, Licensure Preferred (Master’s degree, i.e., MA, MC, MSW, in a Behavioral Health Field) Arizona Licensed: LCSW, LPC, LISAC, LMSW, LAC, LASAC or LMFT in Good Standing Position Summary: The Clinical Crisis Supervisor helps develop staff to provide excellent customer service, interventions, documentation skills and problem-solving ability. Provides documented clinical and administrative supervision to crisis specialists according to departmental and OBHL requirements. In addition, responds on-site to individuals in crisis whose issues cannot be resolved by the Crisis Response Network’s Central or Northern Arizona Crisis Call Center telephonically. Utilizing best practices in crisis intervention, the Clinical Crisis Supervisor responds to and supports individuals and families in crisis. Participates in the Crisis Department on-call rotation, as applicable if licensed with the state of Arizona.

Requirements

• Education – Bachelor’s degree in Behavioral Health, Healthcare, Business Administration, or a closely related field. Master's degree or higher in the field of behavioral health (e.g. Psychology, Social Work, Counseling)
• Years experience – Minimum of two (2) years of experience working in a behavioral health setting.
• Must be able to work well and tactfully with individuals and groups.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
• Must have the ability to perform first aid, and cardiopulmonary resuscitation as necessary and appropriate.
• Operate a vehicle safely at various times of day/night depending upon hours worked.
• Ability to perform physical demands associated with this role.
• Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Arizona Behavioral Health licensure, or ability to obtain licensure within four (4) months.
• One year of experience practicing in one of the licenses listed below.
• Licensed Associate Marriage and Family Therapist (LAMFT)
• Licensed Associate Counselor (LAC)
• Licensed Associate Substance Abuse Counselor (LASAC)
• Licensed Master Social Worker (LMSW)
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Clinical Social Worker (LCSW) by the Arizona Board of Behavioral Health Examiners
• Licensed Professional Counselor (LPC) by the Arizona State Board of Behavioral Health Examiners
• Licensed Independent Substance Abuse Counselor (LISAC) by the Arizona State Board of Behavioral Health Examiners

Responsibilities

• Conduct psychosocial and comprehensive behavioral health assessments during crisis situations and outpatient support, including psychotherapeutic interventions and immediate treatment/safety planning, across diverse settings such as individual residences, schools, and hospital emergency departments.
• Provides clinical and administrative oversight to Behavioral Health Technician (BHT) level staff, with responsibilities adjusted based on licensure status.
• Supports Central and Northern Arizona Managers through clinical review of documentation, ensuring quality and compliance with behavioral health standards.
• Leads staff training and development initiatives, delivering clinical instruction in triage screening, crisis assessment, de-escalation and resolution strategies, peer intervention, interdisciplinary coordination, crisis planning, and follow-up care.
• Collaborates with Clinical Leads and Leadership across all crisis locations to design, implement, and disseminate internal training programs, while securing resources for external training, continuing education (CE) opportunities, and advanced credentialing pathways for departmental staff.
• Ensure staff deliver exceptional customer service to clients, payer sources, and community stakeholders, including law enforcement, fire departments, and healthcare providers.
• If holding a Behavioral Health Professional (BHP) associate license or higher, provides clinical supervision to assigned Behavioral Health Technicians (BHTs) at least once every two weeks for a minimum of 30 minutes, Complete at a minimum one ride-along per week.
• Schedule staff to support consistent and responsive field observation, adjusting as needed to meet clinical and operational demands.
• Engage in ongoing professional development to enhance skills in crisis intervention, clinical supervision, and employee management.

Benefits

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level