Crisis Services Supervisor
About The Position
The Crisis Services Supervisor oversees the Crisis Teams to remain in compliance with all DMH and CARF expectations. Provides assessment, mobile response, and coverage when necessary. Monitor staff documentation and assist in required reporting and deliver information to the Director of Crisis Services. Functions in accordance with Burrell Behavioral Health Policies and Procedures and within their professional code of ethics. The Crisis Services Supervisor position offers…. Employee Assistance Programâ¯- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Workplace Cultureâ¯- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce.
Requirements
- Requires a master's degree or higher in psychology, social work, counseling or related behavioral health field
- Establish effective relationships via telephone and personal contacts
- Able to communicate effectively before community groups, employees of the organization, and client's family members/natural supports
- Must complete CPI, First Aid, and CPR certifications
- Adaptability (ability to perform effectively in the face of changing job demands)
- Initiative (taking necessary and appropriate action on one's own)
Nice To Haves
- Professional license preferred (PLPC, LPC, LMSW, or LCSW)
Responsibilities
- Assist with collecting required department data, program evaluation, maintenance of various contracts for services, and other needs to ensure department compliance.
- Provide telephone and face-to-face crisis intervention; document all phone and face-to-face contacts on appropriate forms.
- Regularly review and monitor written documentation, providing corrective feedback and employee discipline as needed, to assure compliance with documentation requirements.
- Represent Burrell Behavioral Health in the community by providing outreach, information and education, as well as participation in other community events.
- Coordinate necessary service delivery for clients served with 1:1 staff supervision, case discussions, review of documentation, and by field mentoring.
- Facilitate the hiring and training of new staff as needed.
- Manage Crisis Staff within assigned teams and provides oversight to all Crisis staff on an as needed basis; not limited to hiring, training, professional development, and yearly evaluations.
- Within limits of experience, educational background, and Burrell time commitments, presents educational material in public forums to promote community understanding of mental health and to enhance community response to mental health concerns.
- Develop and maintain partnerships within the community in order to integrate Crisis services.
- Provide crisis intervention services and participate in emergency services to provide rapid aid in cases of crises.
- Is responsible for team scheduling and will utilize coverage options to ensure all 24/7 crisis shifts are appropriately staffed.
- Assists in overseeing communication and collaboration between various programs within Burrell regarding supportive care pathway, BCC, CPRC, and recovery/treatment.
- Provide a safe place to conduct staff meetings where team members can communicate and build supportive professional relationships. Deliver agency and department updates.
- Perform other duties as assigned by the Director of Crisis Services or Burrell Administration.
Benefits
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
- Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Ambulatory Health Care Services
Number of Employees
1,001-5,000 employees
