Crisis RN Manager

Oakland Community Health Network•Pontiac, MI

5d•Onsite

About The Position

This position works under the direct supervision of the Nurse Administrator. The Crisis RN Manager provides administrative and clinical supervision to all nursing staff and mental health technicians within Crisis Services, located at the Resource and Crisis Center, including a Crisis Residential Unit and a Crisis Stabilization unit. The nursing manager will oversee hiring, training, and performance evaluations, participate in on-call crisis responses, and support quality assurance and interdepartmental collaboration. The Crisis RN Manager is a liaison to department directors and administration to ensure coordinated and efficient operations of services and departments within Crisis Services and OCHN. The Crisis RN Manager has responsibility for treatment services provided by the nursing department for individuals served. Primary responsibilities include, but not limited to providing administrative management, training and supervision/evaluation of all nursing staff, house supervisors, and unit clerks; prioritization and delegation of duties; staff scheduling; and performing direct patient care services as required. This working supervisor role must work in cooperation with physician staff and other department managers.

Requirements

Bachelor's degree in nursing (BSN) required; master's degree preferred
BasicLifeSupport (BLS)
RecipientRight’s
Unrestricted Nursing license
Minimum five years of leadership experience working in a human service,crisisor medical environment.
Minimum of five years of psychiatric nursing experience.
Interpersonal Skills
Strong Organizational Skills
DataAnalysis
Strategic Planning
Strongwrittenand oral communication
De-escalationand conflict resolution
Strong leadership and problem-solving skills
Clinical knowledge of mental health and suicide prevention
Strong time management
HIPPA
Microsoft 365
RecipientRight’s
Mental Health Code
Medicaid Manual
Regulatorycompliance
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization;demonstratingloyalty to the organization and its mission and values;maintainingsocial, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
Activelyidentifyingnew areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
Settinghigh standardsof performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.(Communication)

Nice To Haves

Experience in working with electronic health records
Experience in customer service
Experience in crisis de-escalation
Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
Experience working with children with serious emotional disturbance

Responsibilities

Participates in the recruitment andselectionofappropriate skilllevels and numbers of nursing service personnel.
Provides clinical oversight to all clinical and non-clinical staff on a daily basis.
Conduct/arrange adequate training of all full-time and part-time employees in positions to meet effective program needs and tomaintainemployee competency
Responsible for the effective management of the facilities services on a daily basis, including planning, organizing, and directing all functions and assigned activities; establishment of goals and objectives, standards of performance and care; development of clinical policy and procedure; provision of direct clinical services; and evaluation of clinical staff, systems and improvement processes.
Provides professional nursing care including assessment,careand treatment of clients at the facility; must adhere to standards of care as defined by the accrediting bodies
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Providessupervision and coordination of the stabilizationand residentialunitsto both nurses and nursing supervisors.
Oversees services and activities to ensure quality patient care.
Oversees new employee orientation and on-the-job training for all new nurses,nursing supervisors,milieuspecialistsand behavioral health techniciansin accordance withestablished orientation program plans.
Make rounds on the unit at least two times per day andparticipatein shift report meetings when possible.
Communicate and provide consultation training to staff.
Provide direct supervision, mentorship, and performance evaluations for nursing staff.
Develop and manage staff schedules to ensure 24/7 coverage and continuity of carewithin the units and crisis services.
Ensure nursing care aligns with clinical standards, licensing requirements, and best practices.
Monitor and audit clinical documentation for accuracy, timeliness, and compliance.
Lead quality improvement initiatives, including incident reviews and corrective actions.
Oversee the ordering, storage, administration, and disposal of medications in compliance with state and federal regulations.
Monitor medication administration records (MARs) and ensure proper documentation.
Investigate and track medication errors and adverse drug events; lead root cause analyses and implement corrective measures.
Ensure staff are trained and competent in medication administration protocols.
Ensure compliance with HIPAA regulations and all applicable privacy and confidentiality standards.
Maintain readiness for inspections and audits by regulatory and accrediting bodies.
Promote continuing education and professional development opportunities for nursing staff.
Assistin the development and implementation of nursing policies and procedures.
Ensure staff adherence to policies through education, supervision, and corrective action.
Other duties as assigned.