Crisis Response - Senior Manager

Verizon • Houston, TX

9d • Hybrid

About The Position

We are seeking a dedicated and strategic Sr. Manager to join the Verizon Frontline Crisis Response Team (CRT). In this role, you will serve as the bridge between Verizon’s advanced network capabilities and providing emergency wireless communication equipment for public safety professionals and first responders during their time of need. You will be responsible for developing strategies that leverage Verizon Frontline assets to strengthen our position with public safety agencies, creating inroads for sales opportunities while assisting in defending our existing customer base. Your primary responsibility will be to serve as a tactical field leader deploying emergency wireless communication equipment. You will be solving routine and complex communication challenges for public safety professionals and first responders during times of crisis and non-crisis events—ranging from severe weather, wildland fires, training exercises, and planned events as an example. This position acts as the primary lead for all Verizon Frontline Crisis Response Team activities within Southern Texas Region.

Requirements

• Experience: A degree or 6 or more years of relevant work
• Residency: Must live within the Greater Houston, TX area.
• Crisis Availability: Ability to respond to emergencies with little to no notice 24/7 and perform over multi-day deployments in physically demanding, austere conditions.
• Licensing: Valid state driver’s license and pass DOT certification; must be comfortable towing trailers, attaching trailers to towable assets and maneuvering emergency mobile assets on paved and unpaved roadways.
• Communication: Ability to routinely present and professionally articulate all aspects of the Verizon Frontline program to public safety professionals and others in both small and large settings.
• Technical Acumen: Have a practical and analytical knowledge base and/or the ability to rapidly interpret the functionality of consumer and commercial 4G and 5G communication products.

Nice To Haves

• A degree
• Experience with Public Safety Communications systems (e.g., Statewide LMRs)
• Deep knowledge of cellular 4G/5G technologies and RF terminology and concepts.
• Project management experience with large-scope, long-term projects.
• Prior experience in Law Enforcement, Fire, EMS or military, or the public safety community.

Responsibilities

• Territory Strategy: Lead preparedness and prevention work in partnership with sales, customers, and industry advocates to strengthen Verizon’s role in public safety.
• Build Relationships: Cultivate strong relationships with new and existing public safety and emergency management agencies, government entities, military, tribal organizations and community organizations to grow and expand the Frontline brand.
• Drive Growth: Leverage CRT engagements to promote the adoption of 4G/5G cellular technology, creating new revenue opportunities for Public Sector sales teams.
• Advisory: Partner with Network, Product, Marketing, State Government Affairs, System Performance, Site Acquisition, and Legal teams as an example to influence local and state wide policies regarding the adoption of cellular technology for mission-critical communications.
• Technology Transition: Develop strategies to assist public safety customers in adopting Push-to-Talk (PIT) technology, ensuring interoperability with complex legacy Land Mobile Radio (LMR) systems in addition to the benefits of 4G to 5G migration.
• Attend Trade Shows and Field Events: Be able to articulate the value and benefits of the Frontline Crisis Response Team and any deployable mobile asset with a heightened level of professionalism, expertise, and presence.
• Emergency Deployment: Respond to emergencies with a company issued vehicle with little to no notice, activating market resources as needed and coordinating the execution of established CRT tactical plans.
• Mobile Asset Knowledge: Have general knowledge and speak to any Verizon Frontline mobile asset, including SPOT, Generator, Wireless Emergency Communications Centers (WECCs), Cell on Wheels (COWs), Cell on Light Trucks (SatCOLTs), etc.
• Network Augmentation: Coordinate requests and deploy emergency network coverage, utilizing various satellite solutions, power solutions, and devices (smartphones, MiFi’s, 4G and 5G router solutions, wi-fi access points and mesh networks, general concepts of RF propagation) to support first responders.
• Cross-Functional Leadership: Manage relationships with internal departments (Network, Product, PR, Senior Leadership, etc) and work with them to ensure deliverables are met that support the Verizon Frontline mission.
• Manage and Maintain Equipment: Manage and maintain deployable Frontline resources. This includes, although not limited to, all deployable equipment is kept up to date with its current firmware/software updates and are charged if applicable.
• Data Entry and Equipment Accountability: All online databases are to be kept up to date and data entries are to be performed prior to, during and/or immediately after a deployment/event.
• Equipment Readiness and Training: You will have the responsibility to ensure you are practicing, training and labeling your deployable resources so that your technical acumen is of the highest standard. You will be tested and required to show this acumen as required.

Benefits

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level