Crisis Responder

SENECA HEALTH SERVICES INC•Maxwelton, WV

About The Position

Crisis Responder serves as a member of the crisis response team to provide crisis services to individuals in the community and linkage to Seneca services and programs. Provide intensive crisis services for clients at risk of involuntary commitment to a state psychiatric hospital or to a diversion psychiatric hospital. Provide or arrange for community-based outpatient and residential treatment in addition to supports prior to, during, and following the mental hygiene process in order to avoid unnecessary hospital admissions.

Requirements

Bachelor’s Degree in a Human Service field required
One year experience in behavioral health required
Valid driver’s license and vehicle required
Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES & a drug screen.
Able to represent Seneca in a positive manner i.e. maintaining a positive attitude/performing duties in a manner in accordance with Seneca’s Mission & Code of Conduct/Ethical Practices.
Demonstrated knowledge of basic computer skills required

Nice To Haves

West Virginia Social Work License preferred

Responsibilities

Provide assessment and warm hand-off to other service providers.
Provide follow-up on compliance with recommended treatment to increase length of stay in treatment.
Link clients with needed community supports.
Assure quality service for clients by becoming knowledgeable of & adhering to rules, regulations & legal requirements and by documenting services provided in accordance with established standards; secure information by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies.
Share and discuss common experiences; answer questions and provide referrals for the services/supports necessary to promote mental health for individuals served.
Help individuals discover, access, and utilize methods to maintain mental health or reduce the harm associated with behaviors negatively affecting mental health.
Coordinate community outreach.
Link and refer individuals to resources for treatment, family support, education, housing and local or online support groups.
Establish and maintain peer-led groups or classes to support improved health outcomes.
Complete assessments and track progress to maintain client engagement in treatment.
Obtain authorization and document services provided, as required.
Provide possible client diagnosis in Avatar.
Provide coping techniques and supportive counseling.
Collaborate with hospital emergency room staff and Seneca crisis workers to directly engage high risk, high need clients and families in order to identify early signs of treatment non-compliance or at-risk behaviors which could result in a probable cause hearing. The goal is to avoid the probable cause hearing.
Provide timely coordination with local providers, including hospital ERs, DHHR protective service workers, mental hygiene commissioners, magistrates, law enforcement, crisis stabilization units, and other non-hospital diversion resources.
Assist in increasing utilization of alternatives to commitment by assessing the feasibility of Voluntary Treatment Agreements, use of crisis units, and the provision of crisis intervention services.
Participate in team meetings. Work closely with other members of the IDT.
Maintain frequent contact with high-risk clients by closely monitoring medication compliance and treatment compliance in the community and homes, especially for those clients with a high rate of recidivism through at-risk tracking and/or other tracking methods.
Ensure linkage with community housing options, other community supports as provided by other agencies, and other non-institutional living options by making referrals to Case Managers, when appropriate.
Provide support and assistance for community integration by providing or arranging transportation, shopping opportunities, gaining access to medication and other health services, and money management by making referrals to Case Managers, when appropriate.
Represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Core Values and Code of Conduct & Ethical Practices.
Other duties as assigned by supervisor.