Mobile Crisis Responder
About The Position
Aunt Martha’s Health & Wellness is deeply committed to strengthening the well-being of our communities by providing equitable, compassionate, and responsive care. As a Mobile Crisis Responder, you will play a critical role in supporting youth and families during moments of acute mental health crisis—meeting people where they are and helping restore safety, stability, and hope. This is a hands-on, fast-paced role for professionals who remain calm under pressure, lead with empathy, and are motivated by meaningful, real-time impact. The Mobile Crisis Responder provides in-person crisis intervention services to youth under the age of 21 experiencing significant mental health emergencies that may pose a risk to themselves or others. Responders deliver immediate assessment, stabilization, safety planning, and connection to ongoing care to prevent escalation and unnecessary hospitalization.
Requirements
- Bachelor’s degree in Social Work or a related human services field required
- Minimum 1 year of experience working with at-risk youth and/or crisis response
- Availability for evenings, weekends, and flexible scheduling
- Ability to transport clients using a personal vehicle
- Strong documentation, communication, and de-escalation skills
- Openness to feedback and continuous professional growth
- Valid Illinois driver’s license with a clean driving record
- Proof of current automobile insurance
Responsibilities
- Respond to crisis referrals within Designated Service Area (DSA) #25
- Accept and respond to CARES line referrals on a no-decline basis
- Arrive in person within 90 minutes of referral receipt
- Conduct screenings and assessments using the Illinois Medicaid Crisis Assessment Tool (IM-CAT)
- Provide immediate crisis stabilization, de-escalation, and short-term intervention
- Develop short-term crisis and safety plans with youth and families
- Coordinate reunification, family-generated placement, or psychiatric hospitalization when necessary
- Complete all crisis documentation accurately and in real time
- Collaborate with Care Coordinators and participate in short-term Child & Family Team (CFT) involvement for Pathways clients
- Provide follow-up, linkage, and referrals to appropriate community resources
- Maintain on-call availability during scheduled shifts
- Participate in supervision, team meetings, trainings, and community outreach efforts
- Comply with all Illinois mandated reporting laws and agency protocols
Benefits
- Medical, Dental, and Vision Insurance
- Life & Disability Insurance
- Paid Vacation, Sick Time, and Holidays
- Retirement Plan
- Employee Assistance Program (EAP)
- Employee discounts on mobile plans, dining, and other services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
