Crisis Operations Manager

Pawnee Mental Health Services Inc • Manhattan, KS

just now

About The Position

At Pawnee Mental Health, we take a great deal of pride in the services we offer, and the progress made by those we serve. All employees, regardless of their role, are an important part of our success! To help us achieve our mission, we’re looking for bright and talented people with great ideas. We believe individuals and families with mental health and/or substance use challenges should have the opportunity to lead normal, productive lives at home and in their communities. If you feel the same, we invite you to explore the opportunity below to see how you can make a difference!

We look forward to reviewing your application!

The Role You Play
Supervises day-to-day operations of 24/7 Crisis Stabilization Unit and crisis department. Supports staff, provides disciplinary, training and corrective feedback, maintains staffing needs and schedule, maintains policies and procedures of CSU. Provides agency and community support and education regarding mental health services and resources in the community.
Coordinate and oversee staff when working at the CSU as CMIIs, Crisis Case Managers, Crisis Mental Health Technicians, Crisis Peer Supports and Crisis Interns in performance of their duties.
Set the clinical tone for the CSU to ensure that mission and vision is executed and supported by all CSU staff.
Perform duties as a CM II, Crisis Case Manager, and Crisis Mental Health Technician
Coordinate with the Crisis Director, Crisis Clinical Manger and Crisis Administrative Assistant to ensure that the operational environment meets clinical care needs while providing responsible stewardship to the organization and its stakeholders.
Support clinical reviews and treatment team reviews.
Identify and address education and clinical training needs as identified.
Ensure proper staffing ratios of Crisis department in coordination with Team Leads.
Hire, supervise and evaluate a qualified staff and ensure they are trained to meet the needs of the program. Monitor performance, document concerns, provide feedback and take corrective action as necessary.
Participate with the Crisis Director and Crisis Clinical Manager in program planning, promotion and problem solving to promote client satisfaction and program growth.
Help build and maintain program Policy and Procedures according to KDADS specifications.
Meet and comply with all administrative and clinical documentation requirements for Crisis staff.
Coordinate and ensure all facility requirements are up to date including inspections for fire, sprinkler, licensure, etc.
Attend and actively participate in clinical supervision.
Aid in access to recommended services such as inpatient hospitalization, substance abuse services, outpatient therapy, Youth Community Services, Adult Community Services, and other psychiatric services as needed.
Collaborate with other Pawnee team members and other outside providers in the coordination of appropriate services.
Foster a positive and constructive environment to ensure that patients are treated effectively with dignity and respect along with providing community education and support.
Able to assess, make decisions, and are willing provide deescalating skills in intense situations.
Who You Are
The ideal candidate is experienced with healthcare operations and has a vision and drive to match Pawnee’s upcoming development as an organization. They should have the desire and expertise to balance high-quality client care with business needs and responsibilities. This position also requires the ability to be on-call as it will co-supervise our 24/7 Crisis operations.

Requirements

• Bachelor's degree in business administration, HR, Accounting, public administration, or closely related field.
• 3+ years of practice management or healthcare operations experience (for example, in an outpatient practice, hospital, medical group, PRTF, CIC, or SIA setting.)
• Ability to lead, motivate, inspire, and train staff members.
• Ability to problem solve, resolve conflicts both intra and inter departmental.
• Ability to identify needs, corrective actions, opportunities and initiate and evaluate the efficacy of responses.
• Have a strong understanding of clinical and patient care techniques as well as facilities operations.
• Supervisory experience of at least 1-2 years and working knowledge of staffing/operational needs.
• Strong oral and written communication skills using the English language.
• Basic personal computer skills and experience with Microsoft Office software.

Nice To Haves

• A Master’s degree in Business, Social Work, Psychology, Marriage and Family Therapy, Counseling or a closely related field. The education degree shall be from an accredited institutional setting.
• Licensed by the Behavioral Sciences Regulatory Board of the State of Kansas and able to meet the statutory definition of Qualified Mental Health Professional.
• State approved QMHP and Case Management Training from KDADs. If not- will be completed at first available opportunity after employment.
• Certified in Basic CPR, First Aid, and/or MANDT – if not, will be required to certify at the earliest opportunity.
• Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

Responsibilities

• Supervises day-to-day operations of 24/7 Crisis Stabilization Unit and crisis department.
• Supports staff, provides disciplinary, training and corrective feedback, maintains staffing needs and schedule, maintains policies and procedures of CSU.
• Provides agency and community support and education regarding mental health services and resources in the community.
• Coordinate and oversee staff when working at the CSU as CMIIs, Crisis Case Managers, Crisis Mental Health Technicians, Crisis Peer Supports and Crisis Interns in performance of their duties.
• Set the clinical tone for the CSU to ensure that mission and vision is executed and supported by all CSU staff.
• Perform duties as a CM II, Crisis Case Manager, and Crisis Mental Health Technician
• Coordinate with the Crisis Director, Crisis Clinical Manger and Crisis Administrative Assistant to ensure that the operational environment meets clinical care needs while providing responsible stewardship to the organization and its stakeholders.
• Support clinical reviews and treatment team reviews.
• Identify and address education and clinical training needs as identified.
• Ensure proper staffing ratios of Crisis department in coordination with Team Leads.
• Hire, supervise and evaluate a qualified staff and ensure they are trained to meet the needs of the program.
• Monitor performance, document concerns, provide feedback and take corrective action as necessary.
• Participate with the Crisis Director and Crisis Clinical Manager in program planning, promotion and problem solving to promote client satisfaction and program growth.
• Help build and maintain program Policy and Procedures according to KDADS specifications.
• Meet and comply with all administrative and clinical documentation requirements for Crisis staff.
• Coordinate and ensure all facility requirements are up to date including inspections for fire, sprinkler, licensure, etc.
• Attend and actively participate in clinical supervision.
• Aid in access to recommended services such as inpatient hospitalization, substance abuse services, outpatient therapy, Youth Community Services, Adult Community Services, and other psychiatric services as needed.
• Collaborate with other Pawnee team members and other outside providers in the coordination of appropriate services.
• Foster a positive and constructive environment to ensure that patients are treated effectively with dignity and respect along with providing community education and support.
• Able to assess, make decisions, and are willing provide deescalating skills in intense situations.

Benefits

• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits - a lifetime pension program.
• Other insurances: Life insurance coverage up to 150% of your annual income and long term disability insurance at NO COST.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 10 hours of PTO per month (15 days/year), jumps to 24 days/year on your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager