Crisis Management Specialist

Securitas•Abilene, TX

2d•Onsite

About The Position

Site Crisis Management Specialist Location: Abilene, TX & Shackelford Sites Function: Global Protective Services (GPS) / Crisis Management Role Overview The Site Crisis Management Specialist leads day-to-day crisis management readiness, coordination, and reporting activities at the Abilene, TX and Shackelford sites. This site-focused specialist role supports local incident management for cross-functional events impacting site operations and serves as a critical link between site leadership, cross-functional partners, and the Global Security Operations Center (GSOC). This role operates within the broader GPS Crisis Management organization and ensures site preparedness through effective incident coordination, planning, training delivery, tabletop exercises, and mass notification testing. Key Responsibilities Incident Coordination & Response Lead and support incident coordination during critical events and cross-functional incidents, including assessment, response, escalation, stabilization, and recovery activities. Serve as the primary on-site liaison between site leadership, cross-line-of-business (xLoB) partners, and the GSOC during incidents. Log, triage, and track local incidents, ensuring accurate categorization, documentation, metrics, and timely reporting to the Crisis Management organization. Preparedness & Planning Maintain and continuously update site-specific Crisis and Incident Management Plans, playbooks, contact trees, and response checklists. Monitor emerging risks impacting the sites (e.g., weather, infrastructure, security threats) and coordinate proactive mitigation efforts with the GSOC, GPS partners, and site risk managers. Support audits, compliance reviews, and site readiness assessments related to crisis and incident management. Training, Exercises & Testing Facilitate and document local tabletop exercises, drills, and after-action reviews to assess preparedness and drive continuous improvement. Conduct periodic site mass notification tests, maintaining testing schedules, scenarios, results, and remediation plans in coordination with the GSOC and key stakeholders. Deliver site-level crisis management training to improve awareness, readiness, and response effectiveness. Communication & Stakeholder Engagement Drive timely, clear, and consistent stakeholder communications during incidents in alignment with corporate communication guidelines. Ensure accurate dissemination of situation status, decisions, and required actions to internal stakeholders. Partner with cross-functional teams to ensure coordinated response and alignment during incidents. Why This Role Matters The Site Crisis Management Specialist plays a critical role in protecting people, operations, and business continuity at the site level. By combining deep law enforcement experience with structured crisis management practices, this role ensures incidents are managed effectively while maintaining high standards of preparedness and compliance.

Requirements

10–12 years of professional law enforcement experience, including experience responding to critical incidents, emergencies, or large-scale operational events.
Demonstrated experience in incident command, crisis response, or emergency management, preferably in complex or multi-stakeholder environments.
Strong working knowledge of incident response frameworks, emergency operations, and command-and-control principles.
Proven ability to operate calmly and decisively in high-pressure situations.
Excellent written and verbal communication skills, with the ability to provide clear, accurate, and timely updates during incidents.
Strong organizational skills with experience maintaining incident documentation, plans, and readiness materials.
Ability to collaborate effectively with cross-functional teams, leadership, and external partners.
Proficiency with incident tracking systems, reporting tools, and mass notification platforms.

Nice To Haves

Prior experience supporting corporate, campus, or critical infrastructure environments.
Experience working with a Global Security Operations Center (GSOC).
Familiarity with ICS / NIMS or similar incident management frameworks.
Experience facilitating tabletop exercises or drills.

Responsibilities

Lead and support incident coordination during critical events and cross-functional incidents, including assessment, response, escalation, stabilization, and recovery activities.
Serve as the primary on-site liaison between site leadership, cross-line-of-business (xLoB) partners, and the GSOC during incidents.
Log, triage, and track local incidents, ensuring accurate categorization, documentation, metrics, and timely reporting to the Crisis Management organization.
Maintain and continuously update site-specific Crisis and Incident Management Plans, playbooks, contact trees, and response checklists.
Monitor emerging risks impacting the sites (e.g., weather, infrastructure, security threats) and coordinate proactive mitigation efforts with the GSOC, GPS partners, and site risk managers.
Support audits, compliance reviews, and site readiness assessments related to crisis and incident management.
Facilitate and document local tabletop exercises, drills, and after-action reviews to assess preparedness and drive continuous improvement.
Conduct periodic site mass notification tests, maintaining testing schedules, scenarios, results, and remediation plans in coordination with the GSOC and key stakeholders.
Deliver site-level crisis management training to improve awareness, readiness, and response effectiveness.
Drive timely, clear, and consistent stakeholder communications during incidents in alignment with corporate communication guidelines.
Ensure accurate dissemination of situation status, decisions, and required actions to internal stakeholders.
Partner with cross-functional teams to ensure coordinated response and alignment during incidents.