Crisis Line Associate (Remote – Massachusetts Only) – (Thursday–Sunday 9:00 AM – 3:00 PM)

The Samaritans Cape Cod and the Islands

3d • $19 - $22 • Remote

About The Position

As a Crisis Line Associate, you will:
Answer crisis calls from individuals seeking emotional support, including those at risk of suicide
Provide empathetic, active, and non-judgmental listening
Help de-escalate crisis situations and foster a sense of hope
Accurately document call interactions
Meet call response and performance expectations
Participate in supervision, team meetings, and ongoing training

Requirements

• Must be 18 years of age or older
• High school diploma, GED, or past equivalent experience
• Must reside in State of MA
• Must be able to meet technology requirements as stated below
• Strong communication and listening skills
• Ability to maintain strict confidentiality
• Sound judgment and emotional resilience
• Ability to work independently in a remote environment
• Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws.

Nice To Haves

• 2+ years of professional or volunteer experience
• Experience in crisis support, behavioral health, or related fields
• Prior helpline or call center experience

Responsibilities

• Answer crisis calls from individuals seeking emotional support, including those at risk of suicide
• Provide empathetic, active, and non-judgmental listening
• Help de-escalate crisis situations and foster a sense of hope
• Accurately document call interactions
• Meet call response and performance expectations
• Participate in supervision, team meetings, and ongoing training

Benefits

• Make a direct impact in your community every day
• Be part of a mission-driven, compassionate team
• Work remotely with a consistent, predictable schedule
• Gain valuable experience in crisis intervention and behavioral health
• Equal Opportunity Employer
• The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED