Crisis & Incident Management Lead â Operational Resilience - Vice President

Credit Agricole•New York, NY

50d•$150,000 - $180,000

About The Position

The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bankâs crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including: Technology and cyber incidents Third-party or supply chain failures Natural disasters (e.g., hurricanes, earthquakes, wildfires) Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence) Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions) Pandemic or public health crises Infrastructure outages (e.g., power, telecommunications, water supply) The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums. The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness. Salary Range: $150k-$180k

Requirements

Incident Management: Ability to analyze, prioritize, and manage incidents effectively. Cross-functional command and coordination.
Strategic Thinking: Ability to align crisis and incident management initiatives with business objectives and regulatory requirements.
Communication&Documentation: Ensure thorough documentation and clear communications over crisis and incident management activities.
Leadership&Team Management: Proven track record of building and leading high performing teams. Strong project management skills. Ability to thrive in fast-paced, high-stakes environment.
Regulatory Compliance: Expertise in navigating banking regulations and audit readiness. Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC.
Crisis Leadership:ÂDemonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains.
Operational Discipline: Skilled in developing response processes that are scalable, measurable, and auditable.
Influence & Communication: Strong ability to engage and influence executive leadership and cross-functional teams under pressure.
Continuous Improvement: Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle.

Nice To Haves

Recognized as a subject matter expert in the incident management space
Cybersecurity incident response collaboration

Responsibilities

Develop and lead a crisis and incident management strategy aligned to the bankâs operational resilience framework and key business services.
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
Ensure that major incidentsâincluding those involving third parties and cyber eventsâare managed in line with regulatory requirements.
Integrate internal communications tools and channels into a unified communications strategy.
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken.

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