Crisis Hotline and Intake Advocate FT 40 hours Sunday-Wednesday 7a-5p

Safe Berks•Reading, PA

3d•$19•Onsite

About The Position

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression. Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Requirements

1 – 3 years’ experience working in the Human Services field or performing advocacy work
Associate’s degree in Human Services or related field preferred. Degree can be substituted for equivalent and relevant employment experience.
High school diploma or equivalent degree required
Completion of a background check request; FBI, State Police, and Child Abuse Clearances obtained within required timeframe under Act 153 through agency vendor
Completion of Sexual and Domestic Violence Advocacy Training provided by agency
Valid driver’s license and insurance are required to travel to client sites

Responsibilities

Answer phone calls and text messages on a 24/7 hotline/text line service for survivors of domestic and sexual violence.
Conduct phone screens, intake interviews, and assessments to identify survivors’ immediate needs including seeking emergency shelter.
Provide options counseling, information on protection orders, and referrals to appropriate Safe Berks services and community resources.
Work closely with Case Managers and Residential Services Advocates to coordinate entry/exit of Safe House residents.
Cross-train with Medical Advocacy Partnership Program advocates to provide in-person response, support, advocacy, and referrals to victims and survivors at local healthcare facilities.
Cross-train with Rapid Response advocate to provide support, and advocacy to victims and survivors of domestic violence and sexual assault at the Berks County Courthouse, including specific information about the process of filing an emergency petition and/or temporary petition for Protection from Abuse Order (PFA), Sexual Violence Protection Order (SVPO), and Protection from Intimidation Order.
Cross-train with Residential Services Advocates to provide trauma informed support to Safe House residents and their children by assisting in maintaining a welcoming, safe, and supportive community living environment.
Conduct safety/security rounds in the building during assigned shift; complete necessary verbal and written reports. Complete logs as required; follow up on safety-related issues and concerns; contact medical, police and fire personnel in the event of an emergency.
Utilize language access services to effectively communicate with LEP individuals.
Maintain records in accordance with agency standards and complete and submit required documents as assigned.
Arrange transportation for clients when appropriate.
All other duties as determined by Department Director.
This position is considered essential. To ensure continued 24/7 operations, this position is required to work onsite during inclement weather, outages, emergencies, and/or authorized administrative office closures.