Direct Service Advocate Hotline Hospital FT 4p-12a

Hope and Healing Survivor Resource Center•Akron, OH

About The Position

Provides trauma-informed crisis intervention and advocacy to survivors through the 24/7 hotline, web-based chat, and in community-based settings, including healthcare facilities, law enforcement agencies, and other community locations. Responsibilities include responding to survivors, co-survivors, and community members with compassion and professionalism, offering in-person accompaniment and ensuring access to resources and safety planning.

Requirements

Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field strongly preferred or relevant experience in working with survivors of trauma.
Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations)

Nice To Haves

Victim advocacy training and/or experience preferred.
Excellent interpersonal and communication skills, particularly with diverse populations.
Computer skills including, but not limited to, Microsoft Word and Excel.

Responsibilities

Provides crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support to survivors in diverse settings, including but not limited to hospitals, children’s advocacy center, medical facilities, law enforcement agencies, court, on-scene community responses, campus and educational settings, and within community organizations.
Respond to crisis hotline calls and online chat option from survivors and co-survivors, as well as to provide information to community members, professionals, police stations, and hospitals.
Utilize crisis intervention best practices including safety planning, trauma-informed care, brainstorming, and listening skills to provide compassionate support to all survivors. Support hotline callers with emotional support and provide accurate referrals to community services upon request.
Complete accurate documentation in compliance with agency procedure.
Maintain anonymous/confidential record-keeping and information for all survivors and co-survivor contacts.
Complete minimum of 40-hour training in compliance with OAESV and ODVN best practices.
Works cooperatively with other staff members and volunteers to ensure best practices in service delivery.
Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements including Service Excellence Standards while always representing the mission and philosophy of Hope and Healing.
Performs other duties as assigned.