Spokane - Crisis Diversion Program Manager

Alpha Supported Living Services•Spokane, WA

About The Position

It is the policy of this agency to engage well-qualified and motivated employees who are able to provide the services that our clients require, in a manner that is both professional and caring. The following description of staff roles and responsibilities is a general list of those tasks which individual staff members may be asked to perform. It is not exhaustive and it imposes no obligations on the agency. The Chief Executive Officer may, at his or her discretion, add to, delete from or otherwise modify the duties of staff, whether paid or volunteer. For a position to be deleted, the Board of Directors must approve the decision. The Program Manager oversees and manages the provision of support for assigned clients referred and placed at our Crisis Diversion site, including supervision of staff. This position interacts with program clients and must be familiar with the Guiding Values issued by the Developmental Disabilities Administration. The Program Manager seeks to act in accordance with those values and upholds the agency mission “to serve individuals with developmental disabilities by providing an array of residential and other support services that will result in maximizing the person’s quality of life.”

Requirements

At least 21 years of age
HS Graduate/GED and at least five years of experience working in social services or Associates degree and at least two years of experience working in social services or Bachelor’s degree and at least one year of experience working in social services
Valid Washington State drivers’ license, current automobile insurance and qualifying driving record
Background inquiry clearance from an authorized state agency
Department of Health License (NAR, NAC, or HCA)
Washington State Driver’s license
Food Handler’s Permit (group home only)
First Aid / CPR
Prior to beginning work, complete a minimum of six total hours of DSHS-approved training in the following topics. Trauma-informed practices.
One of the following DSHS-approved crisis prevention and intervention trainings: Crisis Prevention Institute (CPI); Mandated reporting; Right Response; Therapeutic Options
Complete additional training no more than 90 days after the client enters services or no more than 90 days after date of hire, which includes: Complete a minimum of two hours of dual diagnosis core competency training (this includes diagnostic practices for people with intellectual disabilities and mental health conditions).
An employee working with a client in the program must complete at least six additional hours of DSHS-approved, client-specific training on an annual basis.
Automobile insurance that meets Washington State requirements
Provide driver’s abstract every year or upon request from agency
Actively looking for ways to help people
Communicate effectively orally and in writing to meet the needs of the intended audience
Able and willing to compile, categorize, calculate, audit, or verify information or data
Basic to intermediate knowledge of software commonly used to perform the essential functions of the position (Word, Excel, Outlook, etc.)
Intermediate to advance knowledge of principles and processes for providing supported living and personal care supports
Intermediate ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
Willing and able to encourage others and build mutual trust, respect, and cooperation among team members
Identify the developmental, educational or training needs of others; assist in the development of training programs or classes; facilitate teaching or instructing others
Basic knowledge of the principles of performance management and the supervision of personnel
Demonstrated ability to apply general rules to specific problems to produce answers that make sense and to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Responsibilities

Supervise the provision of participant’s health, behavioral, safety, social and medical support with a focus on discharge goals, as described in the participant’s Crisis Services Treatment Plan
Develop and assist in the implementation of the participants Crisis Services Treatment Plan within 48 hours of admission to the program.
Collaborate with the BCBA on the implementation of Positive Behavior Support within 30 days of the participants placement.
Provide direction and oversight to participant outings and activities
Facilitate participants accessing their community regularly for activities appropriate to their age
Provide on-call and after-hour supervision, direction and support as needed or assigned
Coordinate, facilitate and assist with participant’s medical and behavioral programs
Maintain regular and consistent communication with participants medical/behavioral health team
Coordinate and assist with the provision of health care, nurse delegation and medication management
Schedule, facilitate or participate in training as needed or assigned
Coordinate with the Pharmacy and medical providers to ensure prescribed medications are available at the time of intake.
Oversee client referrals that become eligible for the Diversion Bed Services.
Collaborate with the Branch Director with maintaining a log of all formal referrals for Crisis Diversion Bed Services
Collaborate with DDA in scheduling a discharge planning meeting
Consistently and accurately maintain client records in compliance with local, state, federal, agency and contractual regulations or requirements
Review and audit records periodically
Review written and electronic documentation regularly
Address documentation errors promptly
Provide assistance and training on the use of objective, professional language and terminology as necessary
Assist with the supervision and management of both client’s individual and house financial accounts
Coordinate with appropriate personnel to protect participants’ financial resources
Supervise and oversee the staffing support in both Diversion Units, working to promote staff cohesion and build staff morale
Develop and post a staffing schedule that meets participant staffing needs
Monitor use of staffing hours against established guidelines
Promptly notify Human Resources of shift vacancy, leaves of absence or other adverse staffing situations
Provide on-site training to employees in accordance with state, agency and contract requirements
Provide personnel supervision to assigned staff
Provide daily supervision of staff
Coordinate and facilitate monthly team meetings
Monitor and review staff responsibilities to ensure that the home(s) and agency vehicles are properly maintained and meet safety guidelines.
Maintain and sustain positive working relationships with participants’ families and friends, vocational program staff, day program staff, DDA Case/Resource Management and other service providers
Participate in staff meetings and attend other meetings and seminars
Operate a personal and/or agency vehicle on a regular basis
Maintain personal vehicle in a safe operating condition
Maintain certifications and licenses, as a condition of employment