Spokane - Crisis Diversion Program Manager

Alpha Supported Living Services

About The Position

It is the policy of this agency to engage well-qualified and motivated employees who are able to provide the services that our clients require, in a manner that is both professional and caring. The following description of staff roles and responsibilities is a general list of those tasks which individual staff members may be asked to perform. It is not exhaustive and it imposes no obligations on the agency. The Chief Executive Officer may, at his or her discretion, add to, delete from or otherwise modify the duties of staff, whether paid or volunteer. For a position to be deleted, the Board of Directors must approve the decision. The Program Manager oversees and manages the provision of support for assigned clients referred and placed at our Crisis Diversion site, including supervision of staff. This position interacts with program clients and must be familiar with the Guiding Values issued by the Developmental Disabilities Administration. The Program Manager seeks to act in accordance with those values and upholds the agency mission “to serve individuals with developmental disabilities by providing an array of residential and other support services that will result in maximizing the person’s quality of life.”

Requirements

At least 21 years of age
HS Graduate/GED and at least five years of experience working in social services or Associates degree and at least two years of experience working in social services or Bachelor’s degree and at least one year of experience working in social services
Valid Washington State drivers’ license, current automobile insurance and qualifying driving record
Background inquiry clearance from an authorized state agency
Actively looking for ways to help people
Communicate effectively orally and in writing to meet the needs of the intended audience
Able and willing to compile, categorize, calculate, audit, or verify information or data
Basic to intermediate knowledge of software commonly used to perform the essential functions of the position (Word, Excel, Outlook, etc.)
Intermediate to advance knowledge of principles and processes for providing supported living and personal care supports
Intermediate ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
Willing and able to encourage others and build mutual trust, respect, and cooperation among team members
Identify the developmental, educational or training needs of others; assist in the development of training programs or classes; facilitate teaching or instructing others
Basic knowledge of the principles of performance management and the supervision of personnel
Demonstrated ability to apply general rules to specific problems to produce answers that make sense and to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Responsibilities

Supervise the provision of participant’s health, behavioral, safety, social and medical support with a focus on discharge goals, as described in the participant’s Crisis Services Treatment Plan
Coordinate, facilitate and assist with participant’s medical and behavioral programs
Oversee client referrals that become eligible for the Diversion Bed Services.
Collaborate with DDA in scheduling a discharge planning meeting, this will be initiated by DDA on the next working day after placement into the Crisis Diversion Bed Program. Discharge planning efforts for the individual should include:
If the participant becomes too dangerous to themselves or others, an Emergency Discharge may occur:
Consistently and accurately maintain client records in compliance with local, state, federal, agency and contractual regulations or requirements
Assist with the supervision and management of both client’s individual and house financial accounts; Coordinate with appropriate personnel to protect participants’ financial resources
Supervise and oversee the staffing support in both Diversion Units, working to promote staff cohesion and build staff morale
Provide personnel supervision to assigned staff
Maintain and sustain positive working relationships with participants’ families and friends, vocational program staff, day program staff, DDA Case/Resource Management and other service providers
Participate in staff meetings and attend other meetings and seminars; complete individual training requirements annually and maintain certifications and licensures, as required
Prior to beginning work, complete a minimum of six total hours of DSHS-approved training in the following topics.