Crisis Counselor (50062)

WESTCARE INC•Key West, FL

23h•$21 - $21•Onsite

About The Position

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time Essential Job Functions: Works with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling Provides warm hand off to community resources, services and supports Triages phone calls and provides community resource information as well as supportive counseling Conducts screening and provides intervention services Engages individuals and families in the crisis planning process using evidenced based practices including Motivational Interviewing and Mental Health First Aid. Develops safety or crisis care plan Facilitates stabilization and care coordination services post –acute intervention Coordinates psychiatric face to face or telehealth appointments with psychiatrist within 48 hours of intervention Provides after hours crisis services on a rotation schedule Interacts with management to gather and provide information Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation Participate in meetings and attend trainings as required and requested Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position. Perform any other duties as assigned. Assessments are only to be completed by Bachelor level personnel.

Requirements

Must be CPR/First Aid certified within 6 months of employment and every two years thereafter.
Graduation from an accredited college with a bachelors degree in Human Services, Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is preferred.
Highschool/ GED with three years of previous experience in Human Services field.
Training and or Experience in Crisis Intervention Preferred
Ability to meet requirements of Monroe County Sheriff’s Office background check
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of professional ethics, consumer rights, and professional responsibilities
Ability to actively to actively participate in continuous quality improvement activities of agency
Knowledge of behavioral health terminology
Knowledge of theoretical and practical concepts of individual, group and family behavior
Ability to deal with crisis situations
Ability to deal with difficult people
Ability to handle client concern/grievance according to agency protocol
Demonstrates ability to compile and analyze data and draw appropriate conclusions and apply analytical skills to complex situations.
Demonstrates ability to expedite a voluminous flow of detailed work
Demonstrates ability to prepare clear and precise reports
Demonstrates ability to follow and interpret instructions
Demonstrates ability to appropriately and efficiently identify, prioritize and follow through on assignments
Demonstrates ability to show flexibility in fulfilling the requirements of the position
Demonstrates ability to take actions to be fiscally responsible when using agency resources
Extensive personal computer skills with emphasis on data entry and word processing
Demonstrates ability to remain calm and aware in crisis situations and take appropriate actions under high stress
Demonstrates ability to cope and manage changes and help others to do the same
Demonstrates Ability to collaborate with others to problem solve on going issues that impact service delivery.
Demonstrates willingness to meet, communicate and problem solve with a cross section of people
Exemplifies cooperation through teamwork by employing excellent usage of interpersonal skills and other teamwork principles
Works in a way that promotes a safe environment and creates no safety hazards for self, colleagues, or client
Exercises initiative in adapting and applying procedures to address unusual situations
Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services
Demonstrates respect for individual’s cultural and ethnic values when conducting assessments, developing Wellness and Recovery Plans, and providing services
Understands that different cultures define and perceive family and its importance differently
Demonstrates ability to work effectively with culturally diverse staff and populations
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
Aware of the differences between trauma informed and trauma-specific services
Understands the bidirectional relationships among substance use and mental disorders and trauma
Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor

Nice To Haves

Training and or Experience in Crisis Intervention Preferred
Graduation from an accredited college with a bachelors degree in Human Services, Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is preferred.

Responsibilities

Works with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling
Provides warm hand off to community resources, services and supports
Triages phone calls and provides community resource information as well as supportive counseling
Conducts screening and provides intervention services
Engages individuals and families in the crisis planning process using evidenced based practices including Motivational Interviewing and Mental Health First Aid.
Develops safety or crisis care plan
Facilitates stabilization and care coordination services post –acute intervention
Coordinates psychiatric face to face or telehealth appointments with psychiatrist within 48 hours of intervention
Provides after hours crisis services on a rotation schedule
Interacts with management to gather and provide information
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation
Participate in meetings and attend trainings as required and requested
Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
Perform any other duties as assigned.
Assessments are only to be completed by Bachelor level personnel.