Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Text Line, Inc. • El Paso, TX

22h • $25 • Remote

About The Position

Crisis Counselor Supervisors play a critical role in the success of Crisis Text Line by providing real-time guidance and support to our remote volunteer Crisis Counselors, ensuring texters receive the highest quality care. In this role, you will step into texter conversations as needed and provide leadership during high-risk situations, including active rescues and mandatory reporting. You bring a calm, supportive, and empathetic approach to your work, fostering a positive and effective environment for Crisis Counselors while always keeping both the texter experience and the Crisis Counselor experience top of mind. Crisis Text Line offers mental health support in both Spanish and English. In order to provide the service in both languages, our bilingual staff are responsible to provide both Spanish and English support, based on business needs, thus time spent on both services will vary. These bilingual roles require mental flexibility and the ability to easily oscillate between both languages fluidly. Who you are a: Leader: You are self-motivated, have people management skills and take initiative when you see opportunities for growth. Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment. Effective communicator: You articulate clearly and effectively with staff and Crisis Counselors on our Platform. You stay focused and concise while being caring and positive. Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table and are motivated to take action. A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our texters and Crisis Counselors. Tech-Savvy: You are proficient in G-suite and are totally comfortable navigating new and exciting websites and online platforms.

Requirements

• You have 3+ years of crisis intervention work experience beyond volunteerism.
• You are bilingual, ie. fluent in English and Spanish (written & verbal).
• Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.

Responsibilities

• Perform active rescues when texter safety has been identified as imminent risk
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
• Provide real time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed