Crisis Consultant Intern, 988

Community Health Alliance-Ohio • Hamilton, OH

11d • $14 - $14

About The Position

Are you looking for a career where you can make a difference in the lives of individuals in recovery for mental health and substance use disorders? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally? Develop a career dedicated to connection, compassion, and community. JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking team-oriented Crisis Consultant Interns to provide hotline services including mental health support, crisis de-escalation, and give information, resources and referrals to callers. Gain meaningful, hands-on experience supporting individuals and communities in moments of need. We offer flexible work hours with occasional weekend and overnight shifts. This is a great opportunity for students currently enrolled in undergraduate or graduate programs in psychology, social worker, public health, human services or related fields. What you will Gain: Direct exposure to community-based crisis intervention. On-the-job training from experience crisis consultants and managers. Training in trauma-informed care, de-escalation and ethical documentation. Ongoing coaching and feedback for skill development. A deeper understanding of mental health and social services systems. A chance to make a tangible difference in people's lives.

Requirements

• Must be 18+ years of age.
• GED or high school diploma required. Some college is preferred.
• Must have strong interpersonal and communication skills.
• Ability to remain calm in high-stress situations.
• Reliable and organized with attention to detail.
• Basic proficiency in Microsoft Office 365.

Responsibilities

• Assist callers in crisis by providing emotional support, crisis de-escalation and safety planning.
• Utilizes active listening techniques to assist callers in de-escalating crises.
• Provides immediate telephone crisis management to callers identified at risk for suicide or other mental health emergency and assists in stabilization of the caller.
• Coordinates with other agencies and law enforcement as needed to assist callers in response to crisis.
• Establish a rapport with callers and assist the caller to handle the presenting concern.
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports.
• Maintains accurate and timely documentation.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED