Crisis Clinician Lead (Licensed), Louisiana

Elevance Health • Baton Rouge, LA

1d • Remote

About The Position

Crisis Clinician Lead, Louisiana Location: 10000 Perkins Rowe Ste G510, Baton Rouge, LA Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Schedule: Option 1: Thursday- Monday 8:00 PM-4:30 AM Option 2: Friday-Tuesday 4:00 PM -12:30 AM Option 3: Sunday-Thursday OR Saturday-Wednesday 12:00 PM to 8:30 PM We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center. This shift includes rotating holidays. Training Schedule: Monday-Friday: 8:00am-4:30pm PST, fully virtual for the first 3 weeks of employment. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Crisis Clinician Lead position includes two primary roles: Direct Call Handling and a Supportive Role. Direct Call Handling: When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers similarly to non-clinical call takers. Crisis Clinician Lead will adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions. Provide active listening, engaging with callers and developing rapport. Supportive Role: In the absence of managers, Crisis Clinician Lead are responsible for their shift. They support non-clinical call takers by staffing cases with them by providing guidance and clinical recommendations to handle cases effectively. They monitor call volumes, track staff availability and call statuses. Crisis Clinician Lead may also perform additional tasks as assigned by their direct manager. How you will make an impact: Handle inbound calls, texts or chats from individuals in crisis who are in need of support. Serve as a key resource and mentor to Clinical & Referral Specialists. Assists with more complex cases & calls. Manage shift by providing support consultation to call takers in the absence of Manager. When a BH Manager is not scheduled, Crisis Clinician Lead will perform additional tasks during the shift, including but not limited to monitoring incoming call volume, overseeing call center metrics and performance, and escalating reportable issues to Manager II as necessary. Perform assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others. Use information provided by the caller and obtained during the screenings & assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. Complete timely, and accurate documentation of interactions in accordance with criteria. Provides linkage follow-up as directed to assure individual accessed services. Coordinate with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems. Assist in developing and maintaining resource and referral database. Meet weekly or bi-monthly with Manager I & Manager IIs for 1:1s but also to discuss call taker performance and concerns. Lead monthly de-briefing sessions.

Requirements

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• Current active unrestricted license such as RN LCSW LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.
• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Nice To Haves

• Unrestricted independent clinical Louisiana license strongly preferred.
• Licensed Alcohol and Drug Counselor is strongly preferred.
• Call center experience is strongly preferred.
• Crisis-related experience is strongly preferred.
• 3+ years of independent, post-licensure clinical experience in behavioral health is strongly preferred.

Responsibilities

• Handle inbound calls, texts or chats from individuals in crisis who are in need of support.
• Serve as a key resource and mentor to Clinical & Referral Specialists.
• Assists with more complex cases & calls.
• Manage shift by providing support consultation to call takers in the absence of Manager.
• When a BH Manager is not scheduled, Crisis Clinician Lead will perform additional tasks during the shift, including but not limited to monitoring incoming call volume, overseeing call center metrics and performance, and escalating reportable issues to Manager II as necessary.
• Perform assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
• Use information provided by the caller and obtained during the screenings & assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Complete timely, and accurate documentation of interactions in accordance with criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinate with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems.
• Assist in developing and maintaining resource and referral database.
• Meet weekly or bi-monthly with Manager I & Manager IIs for 1:1s but also to discuss call taker performance and concerns.
• Lead monthly de-briefing sessions.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees