CRISIS CALL SPECIALIST

UHS•Newark, DE

16h•Onsite

About The Position

Rockford Center is searching for a qualified, and experienced Admissions Call Specialist in their Admissions Department for evenings, with a Monday-Friday schedule from 4p-12:30am. Rockford Center is a 138-bed mental health facility located in Newark, DE, providing inpatient and partial behavioral health programs for children, adolescents, adults, and older adults. It is the only child inpatient behavioral health facility in DE and serves New Castle County and northern Maryland. In this role, the specialist will provide direct patient care to geriatrics, adults, adolescents, and children with psychiatric disorders to ensure their safety and well-being. Universal Health Services, Inc. (UHS), a Fortune 500 corporation, is one of the nation’s largest and most respected providers of hospital and healthcare services, with 99,000 employees and operations across 39 U.S. States, Washington, D.C., Puerto Rico, and the United Kingdom.

Requirements

Bachelor's Degree in Mental Health Field or LPN License required.
CPR certification.
Completion of Handle with Care training during orientation process.

Nice To Haves

One (1) year behavioral health experience preferred.
Masters Degree in Mental Health Field or RN License preferred.
One (1) year of related experience, with knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.

Responsibilities

Complete face sheet and distribute to appropriate physicians/department when necessary, complete admissions procedures, including paperwork completion/distribution and data entry.
Respond to incoming crisis calls within three rings.
Document all calls on an intake sheet including any clinical information pertinent to the arrival of the client.
Document call information into the computer system and process all incoming referrals.
Assist to obtain patient signatures on all admissions within a 24-hour time frame.
Maintain supplies required for the assessment referral center purposes.
Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care, as demonstrated by the following: 1. A basic recognition of the characteristic symptoms resulting from exposure to trauma, 2. Having an understanding of and sensitivity to the triggers of trauma and trauma re-enactment, 3. Incorporating relevant skill sets into daily interactions with patients and families, and 4. Participates in continuing education on Trauma Responsive Care and Recovery.