CRISIS CALL SPECIALIST

UHS•Newark, DE

7d•Onsite

About The Position

Rockford Center is searching for a qualified, and experienced Admissions Call Specialist in our Admissions Department for evenings. This opportunity has a Monday-Friday schedule, 4p-12:30am! Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland. Website: Psychiatric and Substance Abuse Services | Rockford Center | Newark, DE Position Summary: In this rewarding role, you will provide direct patient care to geriatrics, adults, adolescents and children with psychiatric disorders to ensure the safety and well-being of our patients.

Requirements

Bachelor's Degree in Mental Health Field or LPN License required. (1) year behavioral health experience preferred. Masters Degree in Mental Health Field or RN License preferred.
One (1) year of related experience, with knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.
CPR certification and Completion of Handle with Care training during orientation process.

Responsibilities

Complete face sheet and distribute to appropriate physicians/department when necessary, complete admissions procedures, including paperwork completion/distribution and data entry.
Respond to incoming crisis calls within three rings. Document all calls on an intake sheet including any clinical information pertinent to the arrival of the client.
Document call information into the computer system and process all incoming referrals.
Assist to obtain patient signatures on all admissions within a 24-hour time frame.
Maintain supplies required for the assessment referral center purposes.
Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care, as demonstrated by the following: 1. A basic recognition of the characteristic symptoms resulting from exposure to trauma, 2. Having an understanding of and sensitivity to the triggers of trauma and trauma re-enactment, 3. Incorporating relevant skill sets into daily interactions with patients and families, and 4. Participates in continuing education on Trauma Responsive Care and Recovery.