Crisis Call Center Clinician

DELAWARE GUIDANCE SERVICES FOR CHILDREN•Lewes, DE

14h•Onsite

About The Position

Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.

Requirements

Bachelor’s degree from an accredited school in the human resource field
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Nice To Haves

Minimum of 1 year experience in mental health field
Call center or emergency services experience

Responsibilities

Maintain professional interactions during crisis calls with all stakeholders
Maintain high levels of teamwork with effective communication
Engage in calls with an empathetic and professional attitude
Use critical thinking skills while triaging calls and dispatching clinicians
Support the MRSS team in the management of cases referred for assessments and follow-up services
Communicate with and provide appropriate documentation to the PBH team
Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program
Maintain appropriate and quality documentation
Enter appropriate documentation into the DSCYF system
Develop and maintain programmatic needs and outcome studies.
Uphold professional standards of treatment and the mission of the organization
Maintain a quality code of conduct, ethics and professionalism
Provide goal-directed and team-oriented services
Communicate effectively and professionally with all stakeholders