Crew Scheduling Operations Manager

Allegiant•Las Vegas, NV

18d•$80,000 - $100,000

About The Position

The Manager of Crew Scheduling Operations is responsible for the management and success of the 24/7/365 Crew Scheduling department and ensures excellent customer service for all Allegiant crew members, on-time performance, operational integrity, and legal compliance. The Manager of Crew Scheduling Operations is responsible for regular reporting of operational trends, events, and coverage issues to the Senior Manager of Crew Services Operations and Operations Control Center (OCC).

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
Bachelor’s degree or equivalent work experience.
Minimum three (3) years of experience in an operational role, preferably Crew Scheduling.
Minimum two (2) years of experience in a supervisor role or above.
Excellent computer skills, including a working knowledge of the Microsoft Office suite— Word, Excel, PowerPoint, and Outlook. Should be familiar with Microsoft Teams and SharePoint.
Must be able to work effectively in a high-pressure environment.
Excellent problem-solving skills and the desire to inherently seek resolution to conflict.
Ability to demonstrate sound judgment and discretion.
The ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers and team members.
Proven knowledge and complete understanding of the applicable Federal Aviation Regulations (FARs)
Must have strong leadership and relationship-building skills.
Ability to eliminate decision-paralysis through sound experiential reasoning.
Must be able to manage time effectively to meet timelines across multiple projects.
Must have high operational awareness in order to effectively lead and guide team members.
Must have experience in leading a team, including motivating, supporting, correcting, and teaching them while taking a lead-by-example attitude.
Must be available to work nights, weekends, and holidays when managing an operational team to support departmental goals.
Ability to improve results by evolving with available resources, to include developing reports, automation, and potential AI solutions.

Nice To Haves

Experience with collective bargaining agreements.
An understanding of the recruiting and hiring personnel processes within Allegiant.
Experience in the development and documentation of processes.
Experience in the development of training curriculum.
An understanding of staffing and headcount models related to crew as well as the Crew Services department.
Experience in overseeing a 24/7 department.

Responsibilities

Work with Network Planning on improvements to the flight schedule and planned buffers.
Work with Crew Planning on reserve levels, determining reserve callout periods, and the crew member headcount model.
Collaborate with Flight Crew Operations on determining temporary duty assignment allocations and evaluating staffing levels for future months.
Maintain positive relationships with Union leadership and have an open communication regarding Crew Scheduling matters.
Analyze and report on changes to regulatory or collective bargaining rules, and the effect on required headcount.
Ensure the department is staffed in alignment with department approved budget, and manage the department headcount model.
Represent the department at operational meetings, and be able to provide statistics and data as pertaining to Crew Scheduling.
Lead charge to maintain a customer service mindset within the Crew Scheduling department and always strive to improve the crewmember experience.
Serve as negotiations support and subject matter expert during collective bargaining negotiations.
Ensure new crew schedulers are trained to be proficient in FAA regulations, CBA rules, and company policies and procedures.
Ensure all schedulers remain trained to a high level of proficiency, and are current and qualified.
Develop and deliver Crew Scheduling annual employee performance reviews and quarterly as required.
Work together with the Crew Resources department to ensure training is properly aligned with the needs and processes of the department.
Interact with other corporate departments including Flight Crew Management, Operations Control Center (OCC), Revenue Planning, Scheduling, Crew Payroll, Team Member Travel, Training, Finance, and Senior Management.
Develop standard operating procedures (SOPs) for the Crew Scheduling department to ensure consistent application of work rules and policies.
Report on reserve utilization, net reserve coverage, and crew productivity metrics; strategize with OCC and Crew Strategy on operational needs.
Establish and maintain a continuous feedback loop with Team Member Travel leadership to ensure a cooperative environment between Team Member Travel and Crew Scheduling.
Meet regularly with the Supervisors of Crew Services to communicate department updates, provide guidance for daily challenges, and gain feedback.
Ensure Crew Scheduling has the office space, office equipment, and resources required to run Crew Scheduling in an efficient manner.
Communicate and coordinate with the Senior Manager of Crew Services Operations regarding any deficiencies or need for corrective action to ensure the department staff and policies are adequate to maintain a safe and efficient operation.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
Respond, attend, and represent as Point of Contact to ad-hoc meetings when emergency or weather events occur.
Other duties as assigned.