Scheduling & Operations Asssistant

Examinetics Inc•Overland Park, KS

6d•Onsite

About The Position

Examinetics is looking for a professional and client focused individual to join our team as a Scheduling & Operations Assistant! This position will be an in office role at our corporate office in Overland Park, KS. The Scheduling & Operations Assistant will be responsible for ensuring that services are delivered in a quality, timely, and efficient manner. When you join our team, you will help our clients keep their employees healthy and safe. Come join our rapidly growing company and work with the best!

Requirements

High school diploma required.
Minimum two (2) years of customer service experience.
Strong interpersonal skills and communication skills, both oral and written.
Strong organizational, problem solving, and telephone skills.
Ability to coordinate multiple tasks simultaneously.
Previous computer experience, including MS Word and Excel.
Ability to operate basic office machines and possess accurate typing skills (40 WPM).
Experience in proofreading and editing documents.

Responsibilities

Assist the Manager of Scheduling and Scheduling Specialist in maintaining an efficient and effective work environment.
Provide superior customer service, demonstrating professionalism, helpfulness, responsiveness, and care to both internal and external customers.
Perform assigned administrative tasks such as but not limited to preparing client letters, packets, testing materials, preprints, and drafting client acceptance letters for all OSMS clients.
Responsible for creating/maintaining/distributing the Operation Orders revisions, add units, set codes, new instructions, etc.
Print calendars and disperse to units and appropriate office personnel.
Maintain files for the unit disk PDF work orders from Navision, create disposition forms, operation orders, and attachments.
Schedule appointments for eligible participants, make call-out appointments from assigned lists, according to established procedures.
Complete all necessary records, reports, and schedules accurately.
Assist as needed in all aspects of customer service to ensure that client expectations are met, including conducting post-service calls and responding to client surveys (compliments and complaints).
Coordinate travel logistics, including booking flights, rental cars, and hotel accommodations, and utilize Google Maps and other navigation tools to plan routes and optimize scheduling.